- Capital One (Plano, TX)
- …+ High school diploma, GED or equivalent certification + At least 3 years of customer service or call center experience + At least 1 year of Google Suite or ... **Preferred Qualifications** + At least 4 years of customer service or call center experience + At...stability Capital One reserves the right to ask the agent to upgrade internet service to ensure… more
- Mass Markets (Killeen, TX)
- …tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer ... Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a- Service (XaaS) cloud technology solutions across a wide range of industries, including… more
- Concentrix (Austin, TX)
- …of Dynamics 365 Customer Service capabilities, including case routing, service -level agreements (SLAs), and agent productivity tools. + Accelerate Adoption ... models by aligning technology with business goals-whether through proactive service , omnichannel engagement, or agent enablement. **Required Qualifications**… more
- Entergy (Huntsville, TX)
- …plans. + Resolve escalated customer issues from PUCT, Executive Complaints, Phone Center , Media, etc. working with Customer Service Support group. Responsible ... **Job Title:** Customer Service Manager I - II **Work Place Flexibility:**...skills, with media & public speaking experience; Self-starter, change agent with strong project management ability. Strong organizational agility… more
- CenterWell (Graham, TX)
- …for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, ... + Ensures supervisory visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. + Prepares weekly… more
- Texas A&M University System (San Antonio, TX)
- …Assistant Director of Customer Service and collaborates with the Enrollment Service Center . This position is responsible for the development and assessment ... Job Title Associate Director, Customer Service Agency Texas A&M University - San Antonio...the supervision of the Director, acts as the primary agent in the development and coordination of student communication,… more
- Oracle (Austin, TX)
- …are seeking an experienced product leader to define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the ... knowledge management, agents that handle real-time digital customer interactions to drive self- service containment, and integration with Contact Center as a … more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent English speaker + ... to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and… more
- Brookfield Properties (Webster, TX)
- …play a key customer-facing role, onsite within the Kissing Tree Welcome Center , ensuring every visitor-whether a prospective buyer, homeowner, realtor or vendor, ... Realtor Relations, and the daily operations of the Welcome Center . The position will share the vision and story...taking photographs, cleanup, etc. + Support the real estate agent outreach program by contacting agents to inform them… more
- Molina Healthcare (TX)
- …that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions for members, providers, ... with business goals to enhance member satisfaction, workforce productivity, and service quality. + Establish governance, key performance indicators, and service… more