- Texas A&M University System (San Antonio, TX)
- …Assistant Director of Customer Service and collaborates with the Enrollment Service Center . This position is responsible for the development and assessment ... Job Title Associate Director, Customer Service Agency Texas A&M University - San Antonio...the supervision of the Director, acts as the primary agent in the development and coordination of student communication,… more
- Oracle (Austin, TX)
- …are seeking an experienced product leader to define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the ... knowledge management, agents that handle real-time digital customer interactions to drive self- service containment, and integration with Contact Center as a … more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent English speaker + ... to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and… more
- Brookfield Properties (Webster, TX)
- …play a key customer-facing role, onsite within the Kissing Tree Welcome Center , ensuring every visitor-whether a prospective buyer, homeowner, realtor or vendor, ... Realtor Relations, and the daily operations of the Welcome Center . The position will share the vision and story...taking photographs, cleanup, etc. + Support the real estate agent outreach program by contacting agents to inform them… more
- Molina Healthcare (TX)
- …that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions for members, providers, ... with business goals to enhance member satisfaction, workforce productivity, and service quality. + Establish governance, key performance indicators, and service… more
- Insight Global (Irving, TX)
- …as a Business Analyst with Salesforce Service Cloud CRM in a customer service or contact center environment. * 4+ years in customer experience in a ... working in Agile, Jira, Confluence. * Experience integrating CCaaS with Salesforce Service Cloud to streamline agent workflows. * Familiarity with Salesforce… more
- Texas A&M University System (College Station, TX)
- …College Station, Texas Job Type Staff Job Description What We Want The Center for Teaching Excellence (CTE) is seeking an Executive Director who is passionate ... and Learning (SoTL); Interdisciplinary teaching and learning; donor funding, service -Learning; and formative assessment for teaching enhancement and impact in… more
- Avanade Inc. (Irving, TX)
- …ecosystem. Architect modern contact center solutions using Microsoft Contact Center Platform, Dynamics 365 Customer Service , D365 Copilot, Azure ... to join our growing team focused on delivering next-generation, AI-powered contact center solutions. This is a strategic technical leadership role at the forefront… more
- Cardinal Health (Austin, TX)
- …liaison in problem-solving, research and problem/dispute resolution. **_Job Summary:_** As a Service Center our mission is to deliver exceptional experiences for ... is required. Once the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time (40 hours/week). Employees are… more
- Brookfield Properties (Webster, TX)
- …life across every touchpoint. In this role, you'll create an exceptional Welcome Center experience for guests while ensuring our Homefinder platform stays fresh and ... Marketing Manager with the day-to-day operations of the Welcome Center . Key Deliverables: + Dedicated focus on our homefinder...and online on Elyson). + Support the real estate agent outreach program and assist with execution of any… more