- Pearl Interactive Network (Albany, NY)
- …+ Ensure the contact center is fully operational, addressing any disruptions in service or workflow. + Collaborate with the Customer Service team to ... is to maintain effective processes, systems, and procedures, delivering exceptional customer service and maximizing operational efficiency. **Seeking GovCon… more
- TEKsystems (Brooklyn, NY)
- …dialing campaigns. WFM, Omni-Channel Analytics, Customer Journeys, and Reporting. Support and maintain existing Telephony and Contact Center solutions and ... VXML, Java, .Net, J2EE. JSP and Database technologies in support of enterprise call center applications -...QoS templates across all network devices. - Provide second support to network operations and service desk… more
- New York State Civil Service (Albany, NY)
- …resolve customer issues and/or problems.Qualifying Experience may include call center agent, customer service representative, sales representative ... Duties:As a Senior Employment Security Clerk assigned to DOL's Customer Contact Center , you would answer inquiries...inquiries. You would be expected to provide high quality customer service . You would also use computer… more
- University of Rochester (Rochester, NY)
- …PURPOSE Manages the development, implementation and evaluation of the assigned call center . Facilitates customer access to medical services, health information ... personnel actions. ESSENTIAL FUNCTIONS + Develops, implements, and evaluates a Call Center program. Interacts with Marketing and Web Services to implement integrated… more
- Mount Sinai Health System (New York, NY)
- …a continuous quality improvement mentality. Build and Sustain High-Performing Teams * Support health center staff recruiting through interviewing processes and ... delivery of a human-centric experience across health centers. * Support direct reports in maintaining efficient and eff Lead...behavioral-based interviewing techniques. * Cultivate a service culture at the Work Center . *… more
- Capital Region BOCES (Albany, NY)
- …services and analyze and resolve end-user problems. + Promotes computer applications support services through newsletter, other Regional Information Center staff ... LOCATION: Northeastern Regional Information Center - Albany BASIC FUNCTION: The work involves...and assisting school district personnel using administrative and student support software applications supported by a BOCES Regional Information… more
- University of Rochester (Brighton, NY)
- …for the respective area and the Lines of Business supported by the Service Center . Reviews processes and makes recommendations for operational improvement and ... Director is responsible for maintaining a high level of customer service and managing process improvements. Additional...offerings **Management of the respective LOBs associated with the Service Center ** + Assists the University leadership… more
- YMCA of Central New York (Baldwinsville, NY)
- …or endorsing any and all commercial health products. + Exceptional interpersonal and customer service skills. + Must be willing to work flexible hours, ... skills. Operate alone as a Personal Training Instructor without other instructors for support . Project voice across Health & Wellness Center area. Ability to… more
- Amazon (New York, NY)
- …contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years ... the tools Amazon uses to provide its award winning customer service at massive scale and launching...Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect… more
- CUNY (New York, NY)
- …financial aid applications, personnel papers and other college forms. Communications and Customer Service - Provides information, as directed, to faculty, ... moderately complex office, including the supervision of full and part-time office support staff. - Initiates administrative procedures on behalf of the department. -… more