- Verint Systems, Inc. (Austin, TX)
- …overall experience in a customer facing role including 6+ years in a technical support center and/or 6+ years in an account management capacity + 3+ years of ... ARR + Partner with internal stakeholders such as Sales, Support , Services, and R&D to ensure alignment and deliver...executive audiences. + Ability to effectively and successfully handle customer service issues and conflict situations +… more
- Tarleton State University (Stephenville, TX)
- …expectations. User Experience & Support Excellence + Fosters a culture of customer service excellence, ensuring a positive and productive user experience. + ... as the university's first point of contact for IT support . This role oversees Tier 1 service ...also manages the university's relationship with a third-party call center vendor, monitoring service -level agreement (SLA) compliance… more
- Molina Healthcare (San Antonio, TX)
- …**Bilingual Candidates preferred (Vietnamese, Mandarin, Cantonese or Spanish)** **Job Summary** Provides customer support and stellar service to meet the ... Resolution, and the development/maintenance of Member/Provider Materials **Job Duties** * Provide service support to members and/or providers using one or more… more
- Amazon (Austin, TX)
- …seamless access to support the content management lifecycle for both customer self- service and associate systems, serving billions of monthly requests ... Description Join the Amazon Customer Service (CS) Technology organization as...advanced search algorithms, and ensure accurate query results. We support content indexing, content chunking, taxonomy management, and multilingual… more
- Concentrix (Austin, TX)
- …design, voice/digital bot/channels, customer experience, industry vertical(s), contact center operations, cloud services, sales support , or marketing + ... to take initiative and ownership with focus on continuous improvement + Strong customer service disposition and sense of professionalism + Solid understanding of… more
- Amazon (Austin, TX)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... both customers and internal stakeholders including the Generative AI Innovation Center , solutions architects, service teams, business development, marketing,… more
- Molina Healthcare (TX)
- …PM EST 2:00 PM - 6:00 PM EST 3:00 PM - 7:00 PM EST **Job Summary** Provides customer support and stellar service to meet the needs of our Molina members and ... our member and provider experiences. **Job Duties** * Provide service support to members and/or providers using...EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES** : 1-3 years Sales and/or Customer Service experience in a fast paced,… more
- Amazon (Dallas, TX)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org, you...'s enterprise adoption strategy and business goals for respective service domain. - Develop and scale customer … more
- WATTS (Fort Worth, TX)
- … Solutions Team; team of 5 EXPERIENCE AND REQUIRED SKILLS: + 5+ years customer service /call center supervisor experience required + 5+ years warranty ... customer solutions supervisor oversees and directs the customer solutions team, ensuring high-quality warranty support ,...and completed as required. + Maintain high standards of customer service , handle escalated issues, and resolve… more
- Mouser Electronics Inc. (Mansfield, TX)
- …receivable delinquency in a high-volume environment. The role requires strong customer service , investigation, and problem-solving skills. Previous experience or ... notes of customer interactions * Deliver excellent customer service through various channels including phone,...* Ensure compliance with company policies and procedures, and support and participate in company total quality process SKILLS… more