- Excelsior Orthopaedics Group (Amherst, NY)
- Job Summary The IT Service Desk Manager oversees the daily operations of IT support team, ensuring exceptional customer service and the timely, efficient ... support team performance to maintain high-quality technical assistance, effective service request handling, appropriate escalation, and continuous improvement of … more
- New York State Civil Service (New York, NY)
- …Office of Title Maintenance Supervisor 4, Kirby Forensic Psychiatric Center , P26636 Occupational Category Skilled Craft, Apprenticeship, Maintenance Salary Grade ... No County New York Street Address Kirby Forensic Psychiatric Center 102 Rivers Edge Road City New York State...must be reachable for appointment on the current Civil Service eligible list;ORTransfer Opportunity - have permanent status as… more
- Highmark Health (Albany, NY)
- …and/or real-time business activity monitoring from the Command Center . **ESSENTIAL RESPONSIBILITIES:** 1. Forecast future Customer Service ... :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and...initiatives, events, or trends. Work with Workforce Planning Team Manager and Customer Service Management team to… more
- Sharecare (Albany, NY)
- …Description:** **Job Summary:** Under the direction of the Sr Manager of Customer Service , the Customer Service Manager will oversee a team of Customer ... and management of the team. In addition, the Customer Service Manager is responsible for metric and...+ Flexible **Qualifications:** + Minimum of 2 years Call Center Customer Service experience + College degree… more
- Humana (Albany, NY)
- …members. The platforms consist of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market research. These platforms are at ... of specifications. Develops specifications for new products/services, applications and service offerings. Making architectural decisions that will be followed by… more
- Albany Medical Center (Albany, NY)
- …for securing encounters with extremely tight timeframes due to late booking of service + Access Center /Birthplace ONLY:Responsible for the timely and accurately ... appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand...on eligibility response or estimate for services. For Access Center and Birthplace: Must be able to work in… more
- University of Rochester (Rochester, NY)
- …therapeutic interventions, comprehensive patient care and direct patient education. A sleep center manager is credentialed in sleep technology and provides ... to ensure comprehensive evaluation and treatment of patients with sleep disorders. The manager oversees operations related to in center and/or home sleep apnea… more
- Amalgamated Bank (New York, NY)
- Amalgamated Bank is seeking an enthusiastic Branch Service Manager for our Union Square location to manage the day-to-day operational integrity of the branch and ... operates within all banking laws and regulations. The Branch Service Manager (Floating) will provide leadership and...and daily in-person attendance is required for, the contact center , branch service roles, and general services… more
- Robert Half Office Team (New York, NY)
- Description We are looking for a dedicated Customer Service Manager to oversee and enhance customer account management and support operations. This long-term ... and industry standards. Requirements * Proven experience in customer service management, preferably in a call center ...customer service management, preferably in a call center environment. * Strong knowledge of customer account management… more
- Mount Sinai Health System (New York, NY)
- …unit: NYSNA-MSH NYSNA at Mount Sinai Hospital , 713 - GP 9 Center - MSH, Mount Sinai Hospital **Responsibilities** **Patient Care** 1. Delivers patient care ... practices to increase understanding of patient's perceptions of care. 5. Initiates service recovery for patients and family members who have concerns and escalates… more