- Canon USA & Affiliates (New York, NY)
- …of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - ... Strong focus on providing good customer service . - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. -… more
- Central Hudson Gas & Electric Corporation (Poughkeepsie, NY)
- …demeanor + High school diploma or equivalency diploma **Preferred:** + Prior customer service and/or call center experience Applications will be accepted until ... Vacation + Wellness Reimbursement Program **What does a Bilingual Customer Service Representative do?** Bilingual Customer Service Representatives handle… more
- US Tech Solutions (Corning, NY)
- …policies and standards. **Experience:** + Preferred: Previous experience in a call center , customer service , or administrative support role. + Adaptability: ... and department representatives in a fast-paced environment. This is a customer service position. First point of contact for internal customers. + Responsibilities… more
- CVS Health (Albany, NY)
- …core contact center capabilities-such as omni channel customer support, workforce management , quality assurance, and performance tracking-and how technology ... and effective AI deployment. + Evaluate and pilot emerging contact center technologies-including AI-driven customer support and intelligent self- service . +… more
- Oracle (Albany, NY)
- …to continuous monitoring-the proactive, real-time evaluation of security, compliance, access management , and operational processes throughout OCI's data center ... for this position. The Org: Oracle Cloud Infrastructure (OCI) The Oracle Data Center Organization is growing rapidly. The OCI footprint has grown over 400% in… more
- BioLife Plasma Services (Latham, NY)
- …through established mechanisms. Reports errors, deficiencies, discrepancies and observations to center management and the Regional Quality Manager. May stop ... host (if needed) internal auditors and external inspectors. Assists center management teams to ensure timely closure...when necessary. Participates in the evaluation and review of center staff. Ensures high levels of customer service… more
- BioLife Plasma Services (Rochester, NY)
- …through established mechanisms. Reports error, deficiencies, discrepancies and observations to center management and Quality Management Representative (QMR). ... prepare for and host (if needed) internal auditors and external inspectors. Assists center management teams to ensure timely closure of observations. Maintain… more
- CUNY (Queens, NY)
- …experience in the following areas: education and training, or 2 years of workforce development, and 2 years management experience + Experience supervising ... offers more than sixty associate degree programs and more than fifty workforce training, ESOL, GED, and pre-college programs. In 2023, LaGuardia served approximately… more
- BioLife Plasma Services (Rochester, NY)
- …as they relate to training. Communicates regularly with the Training Supervisor and Center Management to ensure compliance with training requirements and that ... direct the work of others and resolve conflicts effectively. Supports the center management team in identifying operational opportunities for continuous… more
- Molina Healthcare (NY)
- …omnichannel routing, and collaboration platforms. + Experience with AI, automation, workforce management , speech analytics, and CRM integrations. + Familiarity ... and engagement strategies with business goals to enhance member satisfaction, workforce productivity, and service quality. + Establish governance, key… more