- University of Rochester (Rochester, NY)
- …or equivalent and 1 year related work experience in an administrative office or customer service field required + Or equivalent combination of education and ... insurance verification. Ensures patient satisfaction with information processing and reception service . Requires accuracy in order to generate a billable service… more
- University of Rochester (Rochester, NY)
- …of the process which has direct, multifaceted impact on patient scheduling, treatment, care and follow up. Adheres to approved protocols for working referrals and ... needed or requested by patient. + Participates as an active member of the care team. + Acquires insurance authorization for the visit and, if applicable, any testing… more
- University of Rochester (Rochester, NY)
- …and 2 years of related work experience, including one year in the Facilities Customer Service Department required + Or equivalent combination of education and ... experience + Customer Service , Control Center, and Emergency response...looking for a career in higher education or health care , the University of Rochester may offer the perfect… more
- University of Rochester (Rochester, NY)
- …impact (quality, financial, patient satisfaction, etc.) on patient scheduling, treatment, care and follow up. Adheres to approved protocols for working referrals ... as needed or requested by patient. Participates as an active member of the care team. Acquire insurance authorization for the visit and, if applicable, any testing;… more
- University of Rochester (Brighton, NY)
- …+ or equivalent combination of education and experience required + Demonstrated customer service skills required + Medical Terminology, experiences with ... RN's. Performs functions associated with patient information processing for ambulatory care visits. Completes the task of appointment scheduling, eRecord task… more
- University of Rochester (Rochester, NY)
- …EDUCATION & EXPERIENCE** + High School diploma or equivalent and 1 year of customer service experience required + Or equivalent combination of education and ... services, including general clerical, general information, way-finding, technical support, provider/ service referral, patient registration, and scheduling services to the… more
- University of Rochester (Rochester, NY)
- …**QUALIFICATIONS** **REQUIRED:** + High School Diploma **PREFERRED:** + 2-3 years customer service experience or equivalent combination of education and ... front line for solving problems and handling complaints utilizing ICARE service recovery concepts. Using independent judgment, determines when situations warrant… more
- University of Rochester (Rochester, NY)
- …chatbox in an in- or outbound service center, consistent with service and quality standards. Troubleshoots and resolves customer complaints. **ESSENTIAL ... internal and external customers concerning unresolved patient billing issues. Resolves customer inquiries in an accurate, organized, efficient, timely, and expert… more
- University of Rochester (Rochester, NY)
- …**Responsibilities:** GENERAL PURPOSE Provides MAG staff and guests with a superior customer service experience while safeguarding the integrity of MAG's ... collections, facilities and grounds. **ESSENTIAL FUNCTIONS** + Delivers exceptional customer service experience to museum guests. +...looking for a career in higher education or health care , the University of Rochester may offer the perfect… more
- University of Rochester (Rochester, NY)
- …that patients receive prescribed medications in a timely manner. Provides excellent customer service through the Pharmacy Call Center. Triages patient calls ... between the patient, pharmacist, insurance, and staff to ensure coordinated care . **Essential Functions** + Maintains expertise on all potential patient assistance… more