- Confluent (Sacramento, CA)
- …by the Department of Defense. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted technical advisor ... Product, Services, Support and Training teams to drive technical success . + Identify customer technical objections and... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,… more
- ServiceNow, Inc. (San Francisco, CA)
- …help enterprises streamline complex sales processes, and we're looking for a Senior Customer Success Manager (CSM) to ensure customers realize their full value. ... potential impact on the function or industry. + 8+ years in technical customer success , technical account management, or solution advisory roles with enterprise… more
- Mastercard (San Francisco, CA)
- …people, businesses and governments realize their greatest potential._ **Title and Summary** Customer Success Manager Who is Mastercard? Mastercard is a global ... Success team is looking for a Manager, Customer Success Management (CSM) to act as...will: Develop a deep understanding of Mastercard's solutions and service offerings, and apply this knowledge to advise clients… more
- Lumen (Sacramento, CA)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate II is a customer -facing role that ensures our ... opportunities and engaging sales accordingly. **The Main Responsibilities** * Implement customer success plans using standardized journey templates to set… more
- Cleo (Sacramento, CA)
- ** Customer Success Manager** Remote **What You Will Be Doing** + Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of ... and externally + Maintain accurate records, including detailed documentation of customer service actions and discussions. + Escalate issues appropriately… more
- Confluent (Sacramento, CA)
- …Team. One Data Streaming Platform. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted technical ... Confluent Sales, Product, Services, Support and Training teams to drive technical success . + Identify customer technical objections and develop strategies to… more
- Datavant (Sacramento, CA)
- …to realize our bold vision for healthcare. We are looking for an experienced Customer Success pro who thrives in an entrepreneurial environment. Given our SaaS ... and our focus on a "land and expand" strategy, Customer Success is absolutely vital to our...account teams for your portfolio accounts. + Take a self- service -first approach to problem solving and navigating questions internally… more
- Confluent (Sacramento, CA)
- …through the Skillbridge Program by the Department of Defense. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a key role in driving ... customer success , retention, and subscription expansion within...Confluent + Experience with the sales discovery process and customer service escalation models + Experience running… more
- Amazon (Mountain View, CA)
- …to build innovative solutions for their most complex challenges. The Observability Customer Success Specialist role supports our customers' post launch journey ... effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws… more
- Dynatrace (Mountain View, CA)
- …etc. + CMDB/ITSM Technologies/platforms such as ServiceNow and BMC + Must be customer service oriented and believe in teamwork, collaboration, adaptability & ... adoption of the product, and foster growth of the customer 's footprint. + Be the customer 's advocate...understand support ticket trends/themes to be used to develop success plans, enablement advice, etc. + Have deep understanding… more