- Cengage Group (Virginia Beach, VA)
- …Ability to monitor and evaluate operational data. **Preferred:** + Professional business-to-business/ customer success experience (3 years strongly desired) + ... through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire...+ Driven to succeed and yearning to make impact; customer success obsession mentality. Cengage Group is… more
- Concentrix (Richmond, VA)
- …customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions ... talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. **CAREER GROWTH AND PERSONAL… more
- US Foods (Salem, VA)
- …services designed to enhance our clients' profitability. Our commitment to exceptional customer service distinguishes us from our competitors. We win together! ... Foods, we're not just delivering food - we're delivering success . Join a dynamic team where your expertise, energy,...You'll also work closely with marketing, supply chain and customer service to ensure seamless product delivery.… more
- Microsoft Corporation (Reston, VA)
- …readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (eg, security, resilience, ... ** Customer Centricity** Proactively acts as the voice of the customer /partner, sharing ideas, feedback, insights, success stories and strategic/technical… more
- Trellix (Richmond, VA)
- …shaping how we bring products and new capabilities to market and accelerate the success of our existing portfolio. As a Product Marketing Manager leader of Skyhigh's ... to drive pipeline and revenue. You'll work cross-functionally with product, sales, customer value and marketing teams while staying closely connected to customers… more
- SHI (Richmond, VA)
- …high-quality delivery of services. + Develop and implement strategic plans to enhance service offerings and improve customer satisfaction. + Manage and mentor a ... + Lead team and resources to ensure a quality customer experience during ServiceNow services engagements. + Lead and...team of service professionals, fostering a culture of excellence and continuous… more
- Red River (Chantilly, VA)
- …and developing the organization's perception with existing customers through exceptional customer service . This role operates on the Tuesday-Saturday 12AM-9AM ... to an environment based on this teamwork and shared success . Our team works directly with our clients to...environment a plus **Knowledge,** **Skills,** **and Abilities:** + Excellent customer service , phone skills, and written communication… more
- Cengage Group (Virginia Beach, VA)
- …sales calls, presentations, and delivery of digital courses + Collaborates with the Customer Success team to support instructor course set-up and student course ... all Cengage solutions for an account + Partners with Customer Success teams for digital customer...in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course… more
- CoStar Realty Information, Inc. (Arlington, VA)
- …to new customers, growing existing customer revenues, and ensuring high levels of customer service . In your role as a manager, you will be accountable for ... an invaluable edge in real estate. **Why CoStar?** + **Proven Success ** : 90%+ average customer renewal rate and consistent 10%+ year-over-year growth. + **High… more
- NTT America, Inc. (Richmond, VA)
- …broader GIN eco-system. The GCM will be responsible for leading the strategy and success of the customer 's overall engagement with GIN, closely coordinating all ... the GCM will have a focus of driving incremental new revenue, while providing the highest level of customer satisfaction with close coordination and effort with the… more