- Excelsior Orthopaedics Group (Amherst, NY)
- … service request handling, appropriate escalation, and continuous improvement of service delivery processes. Duties and Responsibilities + Demonstrate our ... and customer satisfaction-and implement strategies to meet or exceed service level agreements (SLAs). + Lead and...Collaborate with IT teams and other departments to improve service delivery and manage end-user communication during… more
- The Cigna Group (New York, NY)
- …and support to junior professionals and monitor trends while developing and executing service delivery plans. + Engage externally with clients and brokers to ... maintain and facilitate the standard operating procedures related to service delivery . + Utilize problem- solving skills...the segment and leadership on all issues and initiatives. Lead and/or participate in projects. + Collaborate and Partner… more
- US Bank (New York, NY)
- …advocate for our clients' operational servicing needs, and manage the overall service delivery . Additionally, they will manage updates/KPIs to senior ... by seeking opportunities to enhance the operating model and service delivery . + When the need arises,...develop and cultivate strong client relationships. + Ability to lead client meetings and resolve complex problems assertively, experience… more
- Capgemini (New York, NY)
- **Job Title:** Principal Service Management Consultant - ServiceNow CRM Workflow Architect - FSM/SOM **Location:** Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New ... **Job Summary:** As a ServiceNow CRM Workflow Architect, you will lead the design and implementation of scalable, enterprise-grade ServiceNow CSM, FSM,… more
- Deloitte (New York, NY)
- …all organizational levels, leveraging Deloitte's ecosystem relationships, talent models, and service delivery platforms to differentiate BPaaS offerings and ... a high-performing client relationship and solutions Sales Executive to lead the pursuit and growth of clients within our...or managed services deals, preferably in BPaaS or recurring service delivery environments. + Minimum of 5… more
- Medtronic (New York, NY)
- …and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, ... compassionate world. **A Day in the Life** The Field Service Engineer is the primary technical representative for Medtronic Cardiac Ablation Solutions Affera… more
- JPMorgan Chase (New York, NY)
- …CSM, you will lead in-person meetings, manage client relationships, and coordinate service delivery to ensure client satisfaction with JP Morgan. You will ... for accuracy. + Coordinate client training of proprietary JPM technology. + Coordinate service delivery to clients from within JPM, inclusive of staff from… more
- Medtronic (Albany, NY)
- …and service processes to improve product design, manufacturing, and service delivery .** **Maintaining up-to-date knowledge of Medtronic products and industry ... helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in...an inclusive culture where you can thrive. A Field Service Engineer (FSE) at Medtronic is responsible for the… more
- Broadview FCU (Albany, NY)
- …requirements, security protocols, and compliance standards. + Champion innovation in digital service delivery and provide input on platform enhancements. + ... and coach two Digital Supervisors and their teams, ensuring delivery of exceptional digital service in a...strategies to meet SLAs, KPIs, and quality standards. + Lead planning and execution of staffing models, coverage strategies,… more
- Capgemini (New York, NY)
- …NY areas **Travel** : 25% **Job description:** Platform Solution Architect - Customer Service Management (CSM) | ESM - D2 Location: Dallas, Texas Reports to: ESM ... platform. **Key Responsibilities:** + **Solution Design & Architecture:** + Lead the solution design and architecture of complex ServiceNow implementations… more