- Capgemini (New York, NY)
- …models, and delivery frameworks. **Required Skills:** * Collaborate with delivery leads and SMEs to ensure technical feasibility, cost-effectiveness, and ... regions. * Support commercial teams in drafting SoWs, SLAs, and reviewing service credits/penalties. * Contribute to sales-to- delivery handovers, ensuring smooth… more
- Capgemini (New York, NY)
- …NY areas **Travel** : 25% **Job description:** Platform Solution Architect - Customer Service Management (CSM) | ESM - D2 Location: Dallas, Texas Reports to: ESM ... **Overview:** The Solution Architect at Capgemini plays a strategic and technical leadership role in designing and implementing ServiceNow solutions that align… more
- Excelsior Orthopaedics Group (Amherst, NY)
- … service request handling, appropriate escalation, and continuous improvement of service delivery processes. Duties and Responsibilities + Demonstrate our ... and customer satisfaction-and implement strategies to meet or exceed service level agreements (SLAs). + Lead and...Collaborate with IT teams and other departments to improve service delivery and manage end-user communication during… more
- Pfizer (New York, NY)
- …a highly skilled and experienced Principal Engineer who will be accountable for technical engineering decisions, solution designs, and delivery , as well as ... will act as the executor and the visionary behind technical solutions. You will lead teams of... resources to solve complex engineering problems, craft the technical designs and ensure a successful delivery … more
- The Cigna Group (New York, NY)
- …and support to junior professionals and monitor trends while developing and executing service delivery plans. + Engage externally with clients and brokers to ... team training: enhance, maintain and facilitate the standard operating procedures related to service delivery . + Utilize problem- solving skills to identify root… more
- CAI (Albany, NY)
- …procedures, products, and services. + May perform other job duties as directed by Team Lead or Service Delivery Leader **What You'll Need** Required: + 6-12 ... receiving requests from associates and vendors, and providing the technical support and customer service needed to...and providing the technical support and customer service needed to solve requests. **Job Description** We are… more
- Amazon (New York, NY)
- … Service , visit https://advertising.amazon.com/retail-ad- service . We are seeking a Technical Product Leader to lead the end-to-end advertiser experience, ... for launching new ad programs for Amazon Retail Ad Service . This service enables retailers to launch...Qualifications - 2+ years of end to end product delivery experience - 8+ years of technical … more
- Palo Alto Networks (New York, NY)
- …and hybrid environments + Serve as the executive sponsor, strategic advisor and delivery lead for complex client engagements, guiding secure cloud architecture ... (eg, Cortex Cloud, Prisma Access, NGFW, Cortex XDR) into service delivery to maximize client value and... to maximize client value and risk reduction + Lead delivery staffing, resource forecasting, and team… more
- Philips (Latham, NY)
- …cloud-while ensuring architectural integrity and long-term customer satisfaction. + Lead Cross-Functional Implementation, Collaborate with R&D, Delivery ... as well as external stakeholders to analyze customer needs, architect scalable service solutions, and drive innovation through thought leadership and technical … more
- Broadview FCU (Albany, NY)
- …across shifts. + Act as the senior escalation point for complex digital or technical service issues. + Partner with Technology, Training, and MSC peers to ... strategies to meet SLAs, KPIs, and quality standards. + Lead planning and execution of staffing models, coverage strategies,...protocols, and compliance standards. + Champion innovation in digital service delivery and provide input on platform… more