- SHI (Richmond, VA)
- … Manager supports our Managed Services Expert Support customers. The Service Delivery Manager is responsible for the day-to-day management of customer ... work experience. + 2+ years of experience working with incident and request management processes, including Service Level Agreements + Demonstrated experience in… more
- CACI International (Norfolk, VA)
- …+ Experience managing legacy system operations + Understanding of modern IT service delivery + Project management certification **Additional Information:** ... Operations Manager Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required...+ Problem resolution metrics + Resource utilization optimization + Service delivery effectiveness This role represents an… more
- TekSynap (Ashburn, VA)
- …staff, and manage Contractor teams supporting resolution of these issues. + Experience with Service Delivery Management (eg, quality assurance) + Assist in ... + Experience: Seven (7) years of direct project and program management experience in delivery of information systems or computer network support services +… more
- TekSynap (Ashburn, VA)
- …descriptions of the information being conveyed in the graphics. **SKILLS** + Experience with Service Delivery Management (eg, quality assurance) + Assist in ... Experience: minimum of 5 years' of direct project and program management experience in delivery of information systems or computer network support services +… more
- Veracity Consulting Group (Glen Allen, VA)
- …and complimentary technologies in a client consulting environment including IT Service Management , HR Service Delivery , Customer Service ... Cloud + Proficiency with modern HTML5/CSS/LESS + Proficiency with Agile project management and delivery methodologies + Degree or equivalent, preferably in… more
- NANA Regional Corporation (Dahlgren, VA)
- …development activities as required. + Support contract management by applying service delivery management best practices (eg PMI based practices) ... Neck Annex in Virginia Beach, VA to include program management , administrative, and clerical support services. To join our...due dates, and financial data + Interface with Government management personnel and user representatives and act as liaison… more
- ServiceNow, Inc. (Vienna, VA)
- …platform knowledge or experience + Project Management capabilities and principles + Service delivery account management experience For positions in this ... software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers. +… more
- Lionbridge Technologies (Richmond, VA)
- …demonstrations, and innovation briefings that reinforce partnership strength and growth potential. Service Delivery & Performance Management + Ensure ... a strategic, growth-minded leader who thrives at the intersection of relationship management and revenue generation? Lionbridge is seeking a Global Account Director… more
- SAIC (Chantilly, VA)
- …on a variety of IT Service Management (ITSM) topics, to include service delivery oversight, Event Management , Incident Management , Problem ... primary customer interface and advocate, affording cross-functional technical and relationship management to ensure mission success while maximizing service … more
- Southland Industries (Dulles, VA)
- …between a relevant trend and hype + Ability to improve operational efficiency, service delivery and information management across the IT organization ... and develop mitigation strategies to minimize impact on project delivery . o Help teams to maintain clear and consistent...in project management (eg, PMP) or IT service management (eg, ITIL). + Proficiency in… more