- EAB (Richmond, VA)
- …and EAB. + Help develop best practices/scripting/collateral to improve overall service delivery . + Internal Collaboration: Partner with Partner Development, ... a team of Success Leaders and Production staff, driving excellent in service , impact, and implementation delivery , and renewal/commercial outcomes. + Support… more
- EMCOR Group (Springfield, VA)
- …business relationship. + Devises ways to improve the full spectrum of the base operations and services service delivery process to ensure high-quality goods ... Serves as the principal manager responsible for the day-to-day management and operations activities of all aspects...with health and safety guidelines. + Oversees product and service delivery procedures to identify any deviations… more
- Mass Markets (VA)
- …Establish and monitor key performance indicators (KPIs) to track and improve service delivery . + Oversee the daily operations of the call center to ensure ... of Operationsto oversee and enhance client relationships, operational efficiency, and service delivery within our organization. The ideal candidate will… more
- Marriott (Dulles, VA)
- …experience in the guest services, front desk, housekeeping, sales and marketing, management operations , or related professional area. OR * 4-year bachelor's ... the guest services, front desk, housekeeping, sales and marketing, management operations , or related professional area. **CORE...the brand's service vision for product and service delivery and ensures alignment amongst the… more
- Public Consulting Group (Richmond, VA)
- …(presentation, facilitation, and written), upward and downward. Qualifications: + 5+ years of operations management experience in the delivery and support of ... metrics and benchmarking best practices. + Understands, establishes and drives client service delivery standards to all client and PCG account stakeholders… more
- Pegasystems (Dulles, VA)
- …Manager of Cloud Operations , will own cloud operational execution by ensuring proactive management of all cloud related service issues in a timely manner. At ... and a collaborative spirit. * Manage the day-to-day technical operations and service reliability process with focus... service reliability process with focus on cloud service and delivery , including handling and mitigating… more
- CACI International (Chantilly, VA)
- …be substituted for 5 years of experience). + 5 years' experience in service management technologies in a fast-paced enterprise environment. + Experience ... team. + Remain current on endpoint monitoring technologies, architecture and operations trends. + Perform engagement management responsibilities, including… more
- Capital One (Richmond, VA)
- …You enjoy leading a high-performing team toward great results and transforming operations to provide exceptional service and insights. The **Customer Advocacy ... Department Operations Manager- Regulatory Complaint Quality and Exec Close...If so, please consider this role!** You thrive in service recovery, when something goes wrong you understand and… more
- CACI International (Chantilly, VA)
- …Uses data analytics to provide actionable, timely and accurate reporting to improve service delivery , infrastructure management and proactive problem and ... presentation + Successful teamwork experience + Service Integration and Management implementation and operations **Preferred Qualifications:** + ITIL 4… more
- Kyndryl (Richmond, VA)
- …have demonstrated success in Payroll Management , Operational Excellence, Risk Management , Payroll Compliances, Service Delivery and People Leadership. ... years of experience in managing payroll programs, transformation, operational excellence, risk management , payroll compliance, service delivery , and people… more