- The Cigna Group (Mclean, VA)
- …experience and ability to manage all services aspects of Client Account service delivery , product offerings, funding types and platforms for assigned ... in managing a moderately complex book of business as assigned by the manager . Accountable to proactively manage, respond and address client and broker inquiries… more
- CACI International (Sterling, VA)
- …metrics gathering process for the program, and using the metrics to ensure service delivery meets customer performance requirements ( Service Level Agreements ... schedule, on budget and with the highest quality. The Service Level Manager is responsible for defining...and identify actionable improvements + Measure the performance of service delivery against SLAs in real time… more
- ICF (Reston, VA)
- …associated with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF contracts supporting a variety of ... more productive and high quality work environment. Based on project needs, your schedule, or these duties, may change...to the QA Supervisor as well as the appropriate Manager and Shift Supervisor. You will also occasionally be… more
- PenFed Credit Union (Mclean, VA)
- …be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members ... technical responsibility for all stages in the software development process. Prepare project and quality plans and advises systems development teams. + Assign work… more
- CDM Smith (Norfolk, VA)
- …high-level goals provided, create, establish and support client relationships and lead project and technical delivery for opportunities in the MEP/Facilities ... CDM Smith is an engineering and construction firm delivering legendary service , smart solutions for the environment and infrastructure, and an unmatched… more
- Govini (Arlington, VA)
- …manage customer engagement with senior-level relationships. + Manage high-quality, high-impact project execution to ensure delivery exceeds customer expectations ... seek a driven, outcome-oriented Engagement Director to join our client delivery team. Engagement Directors lead Govini deployments, setting, directing, and executing… more
- GovCIO (Richmond, VA)
- …, Develop technical content like white paper etc + Planning of the project together with other developers* Development of the application structure for cloud ... features* Identifying the best cloud tech stack for the project * Implementing modifications and updates after the release **Qualifications** **Qualifications**… more
- Public Consulting Group (Richmond, VA)
- …metrics and benchmarking best practices. + Understands, establishes and drives client service delivery standards to all client and PCG account stakeholders ... basis. + Cultivates teams of professionals focused on critical aspects of service delivery with an eye towards, performance, efficiency, innovation and… more
- Bank of America (Richmond, VA)
- …Teradata, Tableau) + Familiarity with ServiceNow modules like ITSM, ITOM, and HR Service Delivery + Strong understanding of data governance, data privacy, and ... impact. Join us! **About the Team:** The Global Technology Service Management function is a new team charted with...controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to… more
- Leidos (Arlington, VA)
- …target state technology. + For all approved UCC migration projects, deliver a project plan of activities, milestones, and timelines project completion. + Conduct ... a UCC Training Plan that describes the training method, delivery , schedule and curriculum, and the required materials and...Provide UCC Tier 3 support in coordination with the Service Desk (and using the government furnished Service… more