- ICF (Reston, VA)
- …comply with federal law and improve enforcement and service delivery through program and IT management, technical support , training/communications, and ... as part of the leadership team for a large national program of Program Support Services (PSS) for child support enforcement. As the Deputy Program Manager,… more
- Leidos (Chantilly, VA)
- …Development** or peer mentoring in a service environment. + Understanding of ** Service Delivery ** best practices and techniques to meet operational goals. + ... effective support to customers by responding to inquiries and service requests. This role involves delivering accurate information regarding products, services,… more
- ManTech (Herndon, VA)
- …with operations teams and others to maintain focus on key requirements and service delivery opportunities and issues + Taking accountability for service ... desk or program management. + 4+ years of leadership experience in service desk support and operations. + One of the following certifications is required: ITIL… more
- SMX (Fort Belvoir, VA)
- …a seasoned ** Service Now - Project Manager** to lead the delivery of ServiceNow capabilities and manage the integrated team of cybersecurity engineers, ... Project Manager - Service Now (4285) (Ft. Belvoir, VA) (TS/SCI)at SMX(View...**Essential Duties & Responsibilities** + Oversee full lifecycle project delivery of ServiceNow implementation and sustainment activities. + Lead… more
- CAI (Richmond, VA)
- …and services. + May perform other job duties as directed by Team Lead or Service Delivery Leader **What You'll Need** Required: + 6-12 months' experience in a ... requests from associates and vendors, and providing the technical support and customer service needed to solve requests. **Job Description** We are looking… more
- Sharecare (Richmond, VA)
- …to ensure Service Levels and KPIs are maintained. + Ensures consistency in service delivery by the entire team to drive contractual outcomes and positive ... Under the direction of the Sr Manager of Customer Service , the Customer Service Manager will oversee...Engagement Specialists. Responsibilities include the coaching, development and daily support and management of the team. In addition, the… more
- Verint Systems, Inc. (Richmond, VA)
- …relevant to product offerings, current support policies, and methods of support delivery to quickly provide technically accurate and complete resolutions. + ... at www.verint.com . **Overview of Job Function:** The Product Support Specialist is passionate about fixing problems and providing...problems and providing above and beyond type of customer service . They have a high sense of urgency matched… more
- Medtronic (Arlington, VA)
- …and service processes to improve product design, manufacturing, and service delivery .** **Maintaining up-to-date knowledge of Medtronic products and industry ... Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at customer sites. This role involves… more
- ManTech (Herndon, VA)
- …Watch Officer, operations teams, and others to maintain focus on key requirements and service delivery opportunities and issues + Accountable for service ... or a related field + 8+ years of experience in service desk operation, leading IT support teams and delivering high-quality end-user support in enterprise… more
- Aston Carter (Chesapeake, VA)
- …and customers throughout the order lifecycle, ensuring seamless communication and service delivery . Responsibilities + Coordinate closely with operations and ... routine reports to the Sales Operations Manager on order status, backlog, and service performance. + Support internal process improvements related to customer… more