- CACI International (Sterling, VA)
- …Program support functions to manage the cross-functional processes required for seamless service delivery . + Directly support the Program Manager and ... Change, Event, Configuration, Knowledge, Request Fulfillment, Capacity, Availability, and Service Catalog providing continual process improvement support to… more
- TekSynap (Arlington, VA)
- …+ Coordinate Service Desk staff training sessions; + Liaise with the FDIC Service Delivery Designee; + Manage the development and issuance of Service ... Own overall responsibility for ITSMS process handling on the Service Desk; + Manage all Service Desk...technology that enables continuous access to data securely. In support of this mission,FDIC established ServiceNow as an enterprise… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. + Provide 100% phone and remote technical ... Service Desk, which is the first line of support for our customers. The ideal candidate possesses outstanding...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- Koniag Government Services (Vienna, VA)
- …Koniag Government Services company, is seeking an experienced ** Service Desk Representative ** with a **Top-Secret Clearance** to support **Kadiak** and our ... our customers through solution-oriented business partnerships and a commitment to exceptional service delivery . We ensure long-term success with a continuous… more
- Sysco (Suffolk, VA)
- **JOB SUMMARY** : Support department to achieve company goals and company goals which includes but is not limited to: a high-end customer order fulfillment, managing ... (OpCo) sales staff with product assortment updates, informational inquiries and delivery of product cutting and training sessions Drive operation company (OpCo)… more
- Medtronic (Arlington, VA)
- …and service processes to improve product design, manufacturing, and service delivery .** **Maintaining up-to-date knowledge of Medtronic products and industry ... Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems...within the Responsibilities section of this job description are representative of those that must be met by an… more
- Aston Carter (Dulles, VA)
- … Service Representative to embody our company's Mission in Service by providing exceptional customer support and administrative assistance. You will ... + 2 to 5+ years of client and administrative support experience. + Proficiency in MS Office + Strong...as an enthusiastic ambassador of the company's Mission in Service . + Process customer complaints using the company online… more
- CACI International (Sterling, VA)
- …for a Service Quality Assurance Lead to oversee and improve our service delivery processes. The successful candidate will be responsible for developing, ... Service Quality Assurance Lead Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph… more
- TekSynap (Radford, VA)
- …and Technical Project Managers. + Manage the implementation, administration, and support of customer projects within AWS and Azure cloud environments under ... Division and C2E customers on operational matters. + Review and approve Service Level Agreements (SLAs), addendums, and cost estimates for cloud-based customer… more
- Fujifilm (Richmond, VA)
- …leading to customer satisfaction. + Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will ... **Position Overview** An Imaging Service Engineer II is responsible for performing scheduled...able to resolve most unscheduled maintenance work without technical support . + Performs installations and de-installations of products and… more