- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- The Field Office Technician (HQ Service Delivery Lead) provides on-site technical support and assistance by deploying to CASTLE-NET program field offices for ... needed **Job Specific Skills** + IT Infrastructure Support & Troubleshooting + Field Service Delivery + Hardware & Software Support + Network Performance… more
- Cherry Bekaert (VA)
- …+ Promote innovative solutions leveraging technology to enhance service delivery and efficiency. + Proficiency in technical matters and capability ... communication and facilitation with others as needed to ensure efficient service delivery . + Cultivate communication and collaboration within the team. + Be… more
- Deloitte (Mclean, VA)
- …(PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery . Work you'll do/Responsibilities As a Project Delivery ... able to perform independent tasks as well as provide technical guidance to team members, as needed. The Operate... (OFS) platform. These individuals lead incident management, monitor service performance, and ensures the effective delivery … more
- National Power, LLC (Richmond, VA)
- …programs for all technical staff + Foster a culture of safety, technical excellence, and customer-first service delivery + Manage succession planning ... and maintenance scenarios + Review and approve major project proposals, technical specifications, and service recommendations + Ensure quality control… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …other IT units to ensure timely resolution of escalated issues and promote smooth service delivery . + Assist users in navigating the secure Azure enterprise ... , ideally based on **ITIL** frameworks, to ensure efficient and customer-focused service delivery . + Strong analytical and problem-solving skills with high… more
- GovCIO (Richmond, VA)
- …+ Proactively alert leadership to any emerging issues or trends that may impact service delivery . + Collaborate with peers and leadership in a team-driven ... technical knowledge but also a deep commitment to service excellence, empathy, and the ability to guide non-...service excellence, empathy, and the ability to guide non- technical users through troubleshooting and training in a clear… more
- Rubrik (Richmond, VA)
- …market analysis + Exposure to cloud economics, commercial modeling, pricing and service delivery in a channel ecosystem _Rubrik provides equal employment ... with Rubrik's global MSP and MSSP partners, owning pre-sales activities, providing technical leadership through demos and solution workshops, and driving the … more
- TekSynap (Arlington, VA)
- …assistance to End Users. Liaise with and Support Customer VIPs. + Resolve escalated Service delivery issues, including communicating Service delivery ... to the field force from the business liaisons regarding Service delivery issues + Oversee e (5)...Experience with various desktop systems, operating systems, and diverse technical environments. iv. Excellent customer service orientation… more
- Oracle (Richmond, VA)
- …**Mission** This person will play a crucial role in developing service innovation, optimizing processes, and delivering insights that empower the organization ... to make informed, data-driven decisions. They are passionate about building and selling service solutions focused on Cloud, SaaS, and AI. They are collaborative and… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- Responsible leading weekend service desk operations, overseeing IT service delivery to meet the needs of the CASTLE-NET program. Manages service ... service desk operations, leads shift teams, ensures quality service delivery , and serves as the primary...ensure adherence to SLAs and quality standards + Provide technical guidance and troubleshooting support + Conduct service… more