- Pan American Group (CA)
- …to manage appropriate response to customer issues. . Escalate issues to appropriate service desk for support. . Installs PC's, Laptops, Printers and related ... work closely with vendor personnel to ensure continuity of service . The software products supported by the POS Support.... Troubleshoot and maintain Rockbot and related issues. Help Desk Support Takes all 1st level help desk… more
- WSP USA (Los Angeles, CA)
- …and support process optimization, who will oversee WSP-managed technologies and lead service desk functions to ensure optimal technology performance and customer ... in accordance with NIST Cybersecurity Framework and ISO 27001 standards ** Service Desk Leadership** + Lead, manage, and improve core IT operations management… more
- Robert Half Office Team (Santa Barbara, CA)
- …This is a long-term contract position offering the chance to hone your front desk skills while providing excellent customer service . The role involves managing ... We are looking for an attentive and organized Front Desk Coordinator to join our team in Santa Barbara,...schedules to support team operations. * Ensure the front desk area remains organized and presentable at all times.… more
- Umbra Lab (Santa Barbara, CA)
- …applications, and network connectivity. + **Incident Management:** Track, prioritize, and manage service desk incidents in the ticketing system to provide timely ... documentation of workflows, process, and technical resources to support the service desk function. + **Collaboration:** Work closely with IT teams to escalate… more
- Therma LLC (San Jose, CA)
- …San Jose, CA. Full-time onsite. Remote/hybrid option unavailable. **Position Overview** Our IT Service Desk is the central point of contact for all IT-related ... role also involves mentoring junior staff and contributing to continuous service delivery improvements. Service Desk staff work in a dynamic, fast-paced… more
- Oshman Family JCC (Palo Alto, CA)
- …the Member Experience Manager is to oversee the Member Experience team at the Customer Service Desk and create and implement the OFJCC's strategy for creating a ... a welcoming and helpful atmosphere for all community members and ensure the efficient and effective operation of the customer service desk . Powered by JazzHR more
- Northrop Grumman (Palmdale, CA)
- …remediate classified or unclassified data spillage incidents. + Coordinates with users, service desk , server administrators, network engineers, and customer and ... and Information Technology Service Management (ITSM) Operations, including Service Desk , Desktop, Network, Telecommunications, Data Center, Application… more
- Alameda Health System (Oakland, CA)
- …addition to providing triage and troubleshooting assistance to the application customers and Service Desk staff. **DUTIES & ESSENTIAL JOB FUNCTIONS:** NOTE: The ... all problem reports and documents resolution in accordance with application and Service Desk triage policies, procedures, and Change Control processes. 8.… more
- Financial Partners Credit Union (Costa Mesa, CA)
- …streamlining deployment processes. You will act as a key liaison between the Service Desk and Infrastructure teams, ensuring efficient issue resolution and ... and efficiency. + Technical Support & Escalations - Serve as the escalation point for Service Desk issues and act as the bridge between Service Desk and… more
- Mass Markets (CA)
- …for full-time customer service representatives to support inbound customer service , help desk , and back-office processing representatives for commercial and ... WORK AT HOME CONTACT CENTER REPRESENTATIVE DO? This position supports customer service , technical support, and customer sales interactions. This role requires you to… more