- Empire State University (NY)
- …with SUNY Empire policies. + Provide Tier 2 support for Technical Support Specialists and Service Desk teams. + Contribute to knowledge base and Tier 2 self-help ... candidate will demonstrate a strong commitment to providing exceptional customer service while developing and implementing effective technical solutions that support… more
- Serco (NY)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... functions of this position. PHOP workers provide behavioral health screenings, referral service support and outreach to Reservists, and their family members as well… more
- BAE Systems (Buffalo, NY)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... You'll also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and connectivity troubleshooting.… more
- St. John Fisher University (Rochester, NY)
- …to the Circulation Coordinator. Primary responsibilities include:. Staffing the Library Service Desk and training/monitoring student workers. Opening/Closing the ... 2-3 years directly related experience desired (library or customer service ) Competencies / Skills: - Customer service ...customer service ) Competencies / Skills: - Customer service ability and experience. . Excellent written and verbal… more
- WellLife Network (Lake Success, NY)
- …with strong inventory management and documentation skills. + Experience with incident and service request tools (eg, service desk ticketing systems). + ... the organization, ensuring reliable end-user technology and high-quality customer service . **Key Qualifications & Responsibilities:** + Strong customer service… more
- CUNY (Bronx, NY)
- …without the three (3) letters of reference. For technical issues: Contact the service desk by email: ###@cuny.edu. If you can, provide screenshots. Please ... candidate will also be expected to teach some lower-level service courses such as Critical Reasoning, Logic, Contemporary Moral...Lehman College and CUNY grants to support their research. Service is required for tenure and/or promotion, and so… more
- TEKsystems (Syracuse, NY)
- …and update knowledge base articles and documentation used by the team and technical service desk * Partner with various teams within IT and other departments ... their work. The candidate will also cultivate excellent customer service relationships with a focus on collaboration and direct...in ServiceNow adhering to defined SLAs * Provide exceptional service to all users both in person and remote… more
- Serco (Fort Drum, NY)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... The Department of Labor (DOL) Veterans' Employment and Training Service (VETS) program requires contractor services to support these...is covered by a collective bargaining agreement or the Service Contract Act. To review all Serco benefits please… more
- CUNY (Brooklyn, NY)
- …services and policies, including maintaining the campus network infrastructure, security compliance, service desk support and data reporting. The Full Stack Web ... policies and technical standards. This job is in CUNY's Classified Civil Service . The full specification is available on our web site at… more
- Oracle (Albany, NY)
- …and tools such as: Incident Management, Change Management, Ticketing Systems (Jira, Service Desk ), Service Level Agreements, and Escalation processes ... Curiosity and a thirst for learning + Passion for technology and customer service + Aptitude for suggesting process improvements when applicable **NOTE: We are… more