- Robert Half Technology (New York, NY)
- …and ensuring optimal system performance. * Troubleshoot and resolve Tier 1 service desk tickets efficiently, maintaining high levels of customer satisfaction. ... concepts. * Demonstrated ability to troubleshoot technical issues and resolve service desk tickets. * Experience in managing IT vendors, including contract… more
- City of New York (New York, NY)
- …City. The New York City Department of Environmental Protection's, Business Information Technology's, Service Desk Unit is a first level technical team dedicated ... staff with the highest level of technical support, dependable service , and timely problem resolution. The Bureau of Business...Information Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support… more
- University of Rochester (Rochester, NY)
- …The Data Center Services Technician II provides first level Data Center systems and Service Desk phone support for faculty, staff, students and clinicians whose ... FUNCTIONS** + Resolves routine technical problems for customers received via Service Desk intake mechanisms, such as phone calls, service tickets,… more
- Eastman Kodak Company (Rochester, NY)
- …with Windows OS and related desktop technologies and with day-to-day management in a service desk environment. You will work closely with other IT and business ... user computing laptops and desktops 40% *Provide exceptional end user service and help desk support 30% *Securely automate end user computer processes 10%… more
- City of New York (New York, NY)
- …produce technical documentation for system development projects, manuals, and user guides. - Service Desk : Participate in Service Desk Management ... order to foster purpose-driven lives for New York City Service Members - past and present - in addition...ensure the security of, and enhance, DVS operations and service delivery to New York City's veterans, employees, and… more
- New York State Civil Service (Albany, NY)
- …sites; and* Manage work orders, tickets, and unit workflow through the JIRA service desk ticket system. Minimum Qualifications MINIMUM QUALIFICATIONS: NY HELPS ... be held to high standards of integrity, and customer service , while also being expected to perform advanced technical...access;* Provide expert level technical support to the Help Desk regarding e-mail and file access issues;* Coordinate the… more
- City of New York (New York, NY)
- …process re-engineering, change management, program management, security administration, service desk , computer operations, telecommunications, and document ... - Collaboration: Collaborate with Application Development, Windows systems and accounts, Service Desk , bureau liaisons and stakeholders. - Performs other… more
- City of New York (New York, NY)
- …experience with Application Production Support. - Minimum 3+ years of experience with Jira or similar service desk tools (ie Service Now, Remedy Service ... moderate end-user support for IT related issues. - Provide initial triage of service requests and determine if additional IT resources should be engaged to fulfill… more
- College of Mount Saint Vincent (Bronx, NY)
- …enhance service quality and user experience. Key Responsibilities + Manage daily IT Service Desk operations and foster a culture of service excellence. + ... + Minimum 5 years of IT experience, including 2+ years in service desk or IT leadership. + Experience managing helpdesk operations and projects across… more
- SHI (Albany, NY)
- …technical issues, and collaborates with both internal and external stakeholders, including Service Desk Analysts and Account Managers. Key duties include ... personal and professional growth. + Mentor and train lower-tier engineering and service desk employees. + Document work and contribute to a global knowledge… more