- University at Albany (Albany, NY)
- …support, and maintain all University desktops, mobile devices, and printers. + Work within service teams to resolve service desk incidents and service ... of New York (SUNY) system. The Specialist works on service and project teams in support of the University's...recommend standards, guidelines, and procedures to enhance and improve service delivery for the management of macOS and iOS… more
- CUNY (New York, NY)
- …and maintains the University's network, and operates the University's Data Center and Service Desk . Additionally, CIS manages the processes of safeguarding the ... as needed. To view the complete job description, go tohttp://www.cuny.edu/about/administration/offices/hr/classified-civil- service /ccsjobs/and view the Job Description for **IT Architect.** **CONTRACT… more
- Alfred University (Alfred, NY)
- …students + Supports the Scholes Public Services Coordinator to ensure adequate service desk scheduling and staffing. May work additional evening/weekend hours ... will be negotiated with the selected candidate within evening/weekend service hours (5pm to midnight Monday-Thursday, 5pm to 10pm...of tasks, it has no supervisor authority. + Customer Service : + Acts as a library ambassador during evening… more
- City of New York (New York, NY)
- …the Office of Staff Resources, Payroll Administration, Employee Relations and the OSR Customer Service Help Desk , in order to produce paychecks, audit and review ... procedures or system enhancements. Correct data errors reported from OSR's Customer Service Help Desk , CityTime logs (eg, schedule problems, employee… more
- BJs Wholesale Club (Westbury, NY)
- …through acquisition, retention, loyalty, and experience programs/initiatives associated with Member Service Desk and Frontline. + Meets and/or exceeds key ... grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and… more
- BlackBox (New York, NY)
- …in a timely manner Additional Responsibilities: . Manage user incidents routed from the Service Desk , or escalate where appropriate, ensuring the provision of a ... Essential Functions: . Answer all service calls in a timely manner, providing excellent... calls in a timely manner, providing excellent customer service . . The Unified Communications (UC) Technician performs day-to-day… more
- New York State Civil Service (Ray Brook, NY)
- …Receive and professionally and courteously address desktop support calls transferred by the Service Desk .* Monitor ITSM work queues to ensure timely and ... some positions may be required to provide this critical service at any time.Under the general direction of an...not limited to, the following:* Review and assign IT Service Management (ITSM) system incident and request tickets within… more
- New York State Civil Service (Rochester, NY)
- …* Receive and professionally and courteously address desktop support calls transferred by the Service Desk . * Monitor ITSM work queues to ensure timely and ... to, the following: * Review and respond to IT Service Management (ITSM) system incident and request tickets within...to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade… more
- City of New York (New York, NY)
- …the Office of Staff Resources, Payroll Administration, Employee Relations and the OSR Customer Service Help Desk , in order to produce paychecks, audit and review ... Description APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE The Timekeeping Unit handles the vital function of processing… more
- Electronic Environments (New York, NY)
- …+ Ensure proper s ervice onboarding of completed projects. + Assist with inbound & outbound Service Desk tasks as needed during periods of peak demand. + Make r ... will be responsible for monitoring VIP care, upgrade opportunities, service plan r enewals, enablement of remote monitoring subscriptions,...system ( ConnectWise ) ; engage with Director of Service to define VIP tiers. + Perform outreach to… more