- HCA Healthcare (San Antonio, TX)
- …across the enterprise . . Resolve complex issues and requests escalated from the Service Desk or other service resources for advanced clinical applications ... enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests. .… more
- Robert Half Technology (Live Oak, TX)
- …and foster long-term growth. * Lead and mentor teams responsible for infrastructure, service desk operations, and cloud systems. * Optimize daily IT operations ... concepts to diverse audiences. * Demonstrated success in leading IT service desk operations and driving strategic IT initiatives. * Experience managing… more
- HCA Healthcare (Austin, TX)
- …resource responding to end user desktop incidents and requests reported to the Service Desk . Problems beyond the scope of their ability or responsibility ... IT&S desktop equipment and software + Effectively works with customers, Service Desk and Technical Services personnel + Participates in meetings, committees and… more
- HCA Healthcare (San Antonio, TX)
- …resource responding to end user desktop incidents and requests reported to the Service Desk . Technical Analyst II will also be responsible for mentoring, ... IT&S desktop equipment and software . Effectively works with customers, Service Desk and Technical Services personnel . Participates in meetings, committees and… more
- Pike Corporation (Plano, TX)
- …complete demands of the business. Managing escalated incidents and request from the Service Desk and working with other departments within IT Operations. ... + Document support incidents in detail within the Help Desk ticketing system. + Work with ITAM (Asset Management)...to work non-traditional hours when required. + Excellent customer service skills for a diverse customer base. + Strong… more
- GuideOne Insurance (Dallas, TX)
- …containerization strategies using Kubernetes (AKS, EKS) to improve scalability and portability. ITSM, Service Desk & End User Computing + Lead ITSM practices ... such as ServiceNow, BMC Remedy, or equivalent. + Oversee enterprise service desk , end user devices, identity & access management, and collaboration platforms… more
- Advatix, Inc. (Houston, TX)
- …planning checklists, automated replenishment plans (ARPs), and warehouse transfers + Manage service desk tickets and respond to business requests within agreed ... in ERP - Infor CSD Procurement Platform, PHOCAS, Leverage AI, and Service Desk Plus Qualifications: + Minimum of 1-2 years of experience in procurement,… more
- TEKsystems (Coppell, TX)
- …AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. Description: The Service Desk Analyst has a very wide array of tasks all surrounding in-bound ... center experience 1-2 years of experience working with "help desk ticketing tools" ie Service Now Experience...working with "help desk ticketing tools" ie Service Now Experience supporting Work from Home end-users Experience… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …and trend analyses. **Minimum Qualifications** + HS Diploma + 0-1 years of customer service and/or help desk experience. + **Candidates must have an active ... for multiple applications. Performs basic user-problem analyses for the help desk . Assesses the customers' issue, performs initial triage, documents the problem,… more
- Capgemini (Austin, TX)
- …Team and therefore works closely with Incident Management, Problem Management, Change Management, Service Desk Capgemini Service Tower Management Leads, ... they are managed and communicated within the scope of Service Level Agreement, securing that all engaged parties perform...recovery invocation scripts; * Manage the process of the service restoration or impact reduction; * Ensures that cross… more