- United States Senate Federal Credit Union (Alexandria, VA)
- …phone, chat, and web-portal). + Manage user requests for assistance via Atlassian service desk platform, prioritizing and carrying issues to resolution. + ... Job Descriptions: Mission: In the Senate Community tradition of service , we strive to improve the financial wellness of...seek a high level of energy towards providing best-in-class service across the organization, with a focus on continual… more
- NTT America, Inc. (Richmond, VA)
- …to resolve escalated tickers in unique and complex client environments. + Coaches Service Desk , Operations Centre, and L3 teams offering technical expertise and ... Engineer(L4) is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, ensuring that their IT infrastructure and… more
- General Dynamics Information Technology (Fairfax, VA)
- …and play a meaningful part in improving how agencies operate. The **Navy Enterprise Service Desk (NESD)** program is seeking a mid-level **Remedy / Helix ... between Helix and external applications/systems + Develop Digital Workplace Service Offerings + Work incident assignments, communicate with customers per… more
- Ross Stores, Inc. (Lynchburg, VA)
- …in providing efficient and friendly service at the registers, Customer Service desk , fitting rooms, sales floor, etc\. **Personal and Store Brand:** ... Customers\. + Assists in the facilitation of monthly safety meetings\. **Customer Service :** + Treats all Customers, Associates, and other leaders with respect\. +… more
- Ross Stores, Inc. (Waynesboro, VA)
- …in providing efficient and friendly service at the registers, Customer Service desk , fitting rooms, sales floor, etc\. **Personal and Store Brand:** ... all Associates understand and can execute emergency operating procedures\. **Customer Service :** * Treats all Customers, Associates, and other leaders with respect\.… more
- ManTech (Herndon, VA)
- …are derived to resolve issues, Tier 1 agents will provide documentation to Service Desk leadership and Knowledge Managers to have new Knowledgebase articles ... password resets), and record all information accurately in the Service Now CRM ticketing tool. May also make outboard... Now CRM ticketing tool. May also make outboard service calls to potential customers + When new solutions… more
- M. C. Dean (Alexandria, VA)
- …responsible for monitoring and operating the Building Automation System and sometimes answering the Service Desk phone and creating work orders in the site work ... results. + Sets up alarms for optimal efficiency and response. ** SERVICE :** + Responds to service calls by determining the problem, identifying the cause, and… more
- Chenega Corporation (Arlington, VA)
- …service level agreements (SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service level agreements (SLAs) for ... **Req ID:** 36590 **Summary** **Help Desk Manager** **Arlington, Virginia** Are you ready to...of our nation. SecuriGence is seeking a talented **Help Desk Manager** to help contribute to our success. Come… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Tier-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier-III support as required for advanced ... Technical Control Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations are staffed and… more
- Fairfax County Sheriff's Office (Fairfax, VA)
- …to children and teens and working with a book collection; Working at a public service desk and providing front-line customer service in a library setting, ... reference sources and methods; + Ability to provide information service to customers of all ages; + Ability to...Enjoy working with children and teens. + Strong customer service skills. + At least two years of experience… more