- Alaka'ina Foundation Family of Companies (Newport News, VA)
- …to create a ticket that describes the work to be performed. + Operate the Service Desk with Tier II systems support, to include providing on-site services for ... + The individual shall provide desktop support services, respond to, and resolve service requests. + The ability to enter tasks into the Remedy action request… more
- Oneida Technical Solutions (Chantilly, VA)
- …metrics and proactively identify issues or performance trends + Collaborate with service desk , desktop engineering, and infrastructure teams to resolve end-user ... to support the Air Force Enterprise IT as a Service (EITaaS) Wave 1, specifically advancing the solution for...specifically advancing the solution for bringing the EITaaS IT Service Management offerings to SIPR. We are currently seeking… more
- General Dynamics Information Technology (Radford, VA)
- …include: Information Technology (IT) Service Operations and Delivery, 24/7 Service Desk Operations, Customer Training, Data Center Operations, Network and ... of performance are data security, innovation solution, and provide best-in-class customer service to Joint and Department of Defense (DoD) warfighters. **HOW a… more
- General Dynamics Information Technology (Fairfax, VA)
- …and play a meaningful part in improving how agencies operate. The **Navy Enterprise Service Desk (NESD)** program is seeking an associate level **Remedy / Helix ... Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and jira stories to… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- **Technical Support Specialist** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Fairfax **Position ID:** J0625-1718 ... and report recurring issues or trends * Provide excellent customer service , ensuring customer satisfaction **Required qualifications to be successful in this… more
- Lincoln Financial (Richmond, VA)
- …stability and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm ... leveraging and applying knowledge to administer the data protection infrastructure and service portfolio. **What you'll be doing** + Responsible for the engineering… more
- Parsons Corporation (Centreville, VA)
- …looking for. **Job Description:** Parsons is looking for an amazingly talented **Help Desk Customer Service Representative** to join our team! In this role ... available 24/7/365, through both phone and email, ensuring help desk response capabilities are always accessible to a worldwide...knowledge on products, platforms, and industry trends to enhance service request support + Act as A key contributor… more
- CACI International (Sterling, VA)
- …logs, & capture user reports + Responsible for operations support metrics and Portfolio service desk ticket queues + Interact with Portfolio Owner, Service ... interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed systems.… more
- CGI Technologies and Solutions, Inc. (Reston, VA)
- **Microsoft 365 Administrator** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Reston **Position ID:** J0725-2304 ... interpret and act on usage data, compliance reports, and service health metrics. * Experience integrating Microsoft 365 with...our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the… more
- Serco (Suffolk, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... areas considered hazardous duty) training events. + Joint Forces Staff College or Service equivalent graduate. + Experience as an Observer Trainer or Analyst Trainer… more