• Journeyman Service Desk…

    GovCIO (Sterling, VA)
    **Overview** GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active Secret clearance to provide Tier I phone support and ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
    GovCIO (07/23/25)
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  • Service Desk Agent I (Part-time)

    V2X (Reston, VA)
    …and presentation of technical functionality to a non-technical audience + Experience using Service Desk ticketing software + Skills & Technology Used + ... email) assisting users by providing superior quality support and service information to users + Actively resolve and/or escalate...to users + Actively resolve and/or escalate incidents and service requests by ensuring they are handled within an… more
    V2X (09/24/25)
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  • Service Desk Agent

    ASM Research, An Accenture Federal Services Company (Falls Church, VA)
    …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps...Services (AWS) **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
    ASM Research, An Accenture Federal Services Company (09/19/25)
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  • Service Desk Agent Junior

    ASM Research, An Accenture Federal Services Company (Alexandria, VA)
    …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... for a degree upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work independently with general… more
    ASM Research, An Accenture Federal Services Company (07/15/25)
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  • Help Desk Analyst (Remote)

    GovCIO (Richmond, VA)
    …end user and help desk training documentation that is released to the Enterprise Service Desk (ESD)/Help Desk staff + Maintain project, data center, and ... **Overview** GovCIO is seeking a Help Desk Analyst to support the Identity and Access...following IAM Services: Identity Services (IdS), Provisioning (Prov), Credential Service Provider (CSP), Single Sign-On - Internal (SSOi), Single… more
    GovCIO (09/25/25)
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  • Desktop Support Services Help Desk Lead

    ManTech (Herndon, VA)
    …+ Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of hands-on leadership experience ... in service desk support and operations. + One of the following certifications is required: ITIL Certification, Security+, PMP Certification **Preferred… more
    ManTech (08/09/25)
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  • Service Desk Support - Senior

    Amentum (Quantico, VA)
    We are searching for a Top Secret cleared Help Desk Technician (Senior) to join our team in Quantico, VA. You will be working as part of a team to deliver ... solutions within a zero-trust framework to users. You will provide direct Help Desk support, both in person and virtually, to users requesting EVOIP, both legacy… more
    Amentum (07/24/25)
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  • Help Desk Lead - Senior

    CGI Technologies and Solutions, Inc. (Arlington, VA)
    **Help Desk Lead - Senior** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** J0925-0429 ... manages and oversees the daily operations of a help desk team, ensuring efficient and effective technical support. This...escalated issues, mentoring team members, implementing processes, and maintaining service levels. The Lead acts as a point of… more
    CGI Technologies and Solutions, Inc. (09/06/25)
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  • Help Desk Technician

    Excentium (Falls Church, VA)
    …Specialists will provide support for incident resolution and requests reported to the service desk . + The Specialists are responsible for the initial assessment, ... resolves incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents… more
    Excentium (07/14/25)
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  • NCIS Help Desk Analyst Tier I | Active Top…

    General Dynamics Information Technology (Quantico, VA)
    …Technical Support Services **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** CompTIA Security+ CE | CompTIA - CompTIA ... Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT means… more
    General Dynamics Information Technology (08/15/25)
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