- TekSynap (Arlington, VA)
- …SLAs for IT Operations. + 3+ years of experience in leadership roles for Service Desk , Data Center, or Network teams. + ServiceNow ITSM/ITOM experience. + ... **Responsibilities & Qualifications** **Overview** TekSynap is seeking a Service Level Manager (SLM) to support our client in Arlington, VA. The SLM will be… more
- Shuvel Digital (Vienna, VA)
- Service Desk Hybrid Vienna, VA. Description: The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. Our Service ... strive to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests wherever necessary. Our vision is to provide customers… more
- TekSynap (Springfield, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service ... desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able to perform the following additional duties: + Analyzing… more
- Somatus (Mclean, VA)
- …to existing processes to ensure that Knowledge Management guidelines are used between Service Desk , Incident, Problem & Change Management groups. Incident and ... well-being + Community engagement opportunities + And more! The Director, IT Service Operations will be responsible to develop, implement, and maintain the overall… more
- Pep Boys (Fort Belvoir, VA)
- …engagement, expert product and service knowledge, follow-up, and follow through at the service desk , on the sales floor, and at the register. Duties & ... trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to… more
- Chenega Corporation (Arlington, VA)
- …needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level ... **Req ID:** 38527 **Summary** **Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to...services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. + Simulates… more
- Service Source (Oakton, VA)
- …in IT projects and initiatives, deliver end‑user training, and analyze help desk metrics to drive service improvements. + Other related responsibilities ... drive innovation, embrace change, and strengthen communities . Job Summary A Help Desk Analyst II provides advanced technical support to end-users by diagnosing and… more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center support to receive and log trouble… more
- Cayuse Holdings (Richmond, VA)
- …**_LOCATION_** Remote **_SALARY:_** $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt Help Desk Agent provides customer service solutions within ... **Overview** **_JOB TITLE:_** Help Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services, LLC...Receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner. +… more
- Koniag Government Services (Chantilly, VA)
- …environment + Knowledge of ITIL practices and principles + Experience with service desk operations and technical support environments **Desired Skills and ... ITIL, PMP, or Six Sigma + Experience with technical support or IT service desk management + Knowledge of multiple CRM platforms and ticketing systems +… more