- TekSynap (Arlington, VA)
- …(WIs), and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement ... initiatives. + Provide oversight for service desk operations, ensuring 24x7x365 coverage for critical and high-priority incidents. + Coordinate incident… more
- TekSynap (Springfield, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service ... desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able to perform the following additional duties: + Analyzing… more
- CACI International (Chantilly, VA)
- …operating in a 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator, delivering both customer-facing ... in lieu of formal education. + Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration roles. + Proven ability to work… more
- Shuvel Digital (Vienna, VA)
- …and over 23,000 employees. Our client Navy Federal Credit Union is seeking an Service Desk -15194-Hybrid in Vienna, VA. You seem to have a rock-solid profile ... before moving to assigned shift. Training will be M-F 0800-1630 EST. The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise.… more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center support to receive and log trouble… more
- Amazon (Herndon, VA)
- …work. 10012 Key job responsibilities - Provide first line of support to the IT Service Desk Team - Operations and Maintenance of RSCI infrastructure to include ... customers, we are building the future one innovative product, service , and idea at a time. Are you ready...- from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to… more
- Serco (Virginia Beach, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... mission systems to troubleshoot, repair, test, and return to service . + Conduct all tenets of In- Service ...to service . + Conduct all tenets of In- Service Engineering Agent (ISEA) responsibilities in accordance with SPAWARINST… more
- Epsilon, Inc (Alexandria, VA)
- …as a team lead, supervisor or manager overseeing technical staff ideally in a service desk or similar environment supporting a large customer base. + Experience ... and other IT departments. + Address urgent requests for service and assume the duties of any team member...Ability to lift up to 15 lbs. and perform desk -side campus customer and support office site visits, as… more
- SMX (Quantico, VA)
- …AD and internal DNS + Resolve Active Directory tickets escalated from the service desk to include completing the associated administrative activities and provide ... related incidents, work orders, and service requests + Provide Active Directory Service Desk Resolution Reports documentation to the service desk on… more
- TekSynap (Arlington, VA)
- …Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) programs, and continuous improvement ... with internal and external support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance, and first… more
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