- General Dynamics Information Technology (Chantilly, VA)
- …SUCCEED: Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service . Must possess appropriate and current DoD ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Active Directory (AD),Help Desk Support,Technical Support… more
- Omni Hotels (Richmond, VA)
- …arrivals and departures within a short period of time*Previous customer service experience*Previous hotel front desk experience is strongly preferred*Previous ... working for a company with a reputation for exceptional service . We embody a culture of respect, gratitude and...Hotel may be your perfect match. Job Description Front Desk Agents are responsible for providing a five-star welcome… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- **Tier 1 Helpdesk Lead and Analyst** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Lebanon **Position ID:** ... to management team. * Ensure smooth coordination of help desk tickets in line with our Service Level Agreements. * Coordinate employee leave time with working… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- ASM is looking for a Full Time Service Desk Analyst to work on the Service Desk , which is the first line of support for our customers. The ideal ... to "own" customer incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support, service and technical support through… more
- TekSynap (Arlington, VA)
- …(WIs), and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement ... initiatives. + Provide oversight for service desk operations, ensuring 24x7x365 coverage for critical and high-priority incidents. + Coordinate incident… more
- CACI International (Arlington, VA)
- …enable mission critical processes to be completed by system users. + Improve current service desk processes and procedures and champion continuous service ... Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA....may require shift work in support of a 12x7 service level agreement, excluding federal holidays, and on-call critical… more
- CACI International (Chantilly, VA)
- …experience demonstrating leadership abilities + Minimum of 5 years work experience in a Service Desk and/or Network Operations Center (NOC) providing IT SA to ... Service Integration and Management (SIAM) Operations Lead Job...Opportunity:** **CACI** is seeking an experienced and highly motivated ** Service Integration and Management (SIAM) Operations Lead** with 10… more
- CACI International (Chantilly, VA)
- …* Develop internal KPIs to manage SLAs. * Facilitate interaction between the Service Desk and other departments to foster positive communication throughout the ... Integrated Service Center - Incident Manager Job Category: Information...* * CACI is seeking a highly energetic Integrated Service Center - Incident Manager to work in the… more
- Shuvel Digital (Vienna, VA)
- …and over 23,000 employees. Our client Navy Federal Credit Union is seeking an Service Desk -15194-Hybrid in Vienna, VA. You seem to have a rock-solid profile ... before moving to assigned shift. Training will be M-F 0800-1630 EST. The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise.… more
- Deloitte (Arlington, VA)
- … service lane issues. + Collaborate and maintain continuous communications with other service leads (Network, Service Desk , Deskside Support, Cyber) and ... the crisis action team for critical issues with their service lane. + Act as the primary technical interface...on-demand for critical and high operations incidents. + Support Service Level Agreement of 99.9% availability. + Brief technical… more