- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center support to receive and log trouble… more
- TekSynap (Chantilly, VA)
- …ServiceNow functionalities. + Provide input into the strategy for developing and resourcing a Service Desk (virtual federated or physical) to act as a central ... 24/7, 365-day ServiceDesk (SD) to support IT services andapplications. Theservice desk uses ServiceNow asanInformation Technology Service Management (ITSM) tool… more
- SMX (Quantico, VA)
- …AD and internal DNS + Resolve Active Directory tickets escalated from the service desk to include completing the associated administrative activities and provide ... related incidents, work orders, and service requests + Provide Active Directory Service Desk Resolution Reports documentation to the service desk on… more
- TekSynap (Arlington, VA)
- …Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) programs, and continuous improvement ... with internal and external support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance, and first… more
- ManTech (Herndon, VA)
- …+ Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of leadership experience in ... service desk support and operations. + One of the following certifications is required: ITIL Certification, Security+, PMP Certification **Preferred… more
- ManTech (Herndon, VA)
- …(BA) or Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of hands-on leadership experience ... in service desk support and operations. + One of the following certifications is required: ITIL Certification, Security+, PMP Certification **Preferred… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …systems + Update and configure SLPI/SMPI Confluence pages and interfaces + Manage JIRA Service Desk workflows and ticket routing to appropriate POCs + Maintain ... requirements: + Demonstrated experience administering Atlassian products (JIRA, Confluence, and/or Service Desk ) in a professional or enterprise environment +… more
- ManTech (Herndon, VA)
- …(BA) or Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of hands-on leadership experience ... in service desk support and operations. + One of the following certifications is required: ITIL Certification, Security+, PMP Certification **Preferred… more
- Huntington Ingalls Industries (Fairfax, VA)
- …equivalent and 9 years relevant experience. * Minimum of 5 years of experience in a Service Desk or IT support role with a significant focus on IT asset ... 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is… more
- Serco (Herndon, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... throughout the NCR. You will lead a large team of IT Field Service , Cybersecurity, SMEs, Networking personnel, and other support personnel to collaborate closely… more