- Serco (Herndon, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... environments. Our team manages multiple cloud environments providing Network administration, Help Desk , Cybersecurity and SME support for both the network and the… more
- SAIC (Reston, VA)
- …and Security Operations + IT Infrastructure + Systems Engineers + Deskside Technicians + Service Desk + Training + Imaging Leads and Technicians + ServiceNow ... task areas: + Program and Task Management + Customer Experience, including Help Desk and Deskside Support + Cloud and Digital Environments + IT Infrastructure +… more
- SAIC (Quantico, VA)
- …cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides ... environment (ie, One IT). **Job Description** + Supports customer service requests and IT service delivery within...+ Supports customer service requests and IT service delivery within the IT environment and for mission… more
- Serco (Suffolk, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... Design and plan military exercises in collaboration with training audience representatives, Desk Officers, and other event planners. + Deliver exercise products such… more
- ManTech (Mclean, VA)
- …(DMA) certification + 4+ years of experience providing technical support in a help desk , service desk , or incident management role. + Candidates should ... following ITIL processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs. + Analyze, troubleshoot, and implement fixes… more
- SHI (Richmond, VA)
- …technical issues, and collaborates with both internal and external stakeholders, including Service Desk Analysts and Account Managers. Key duties include ... personal and professional growth. + Mentor and train lower-tier engineering and service desk employees. + Document work and contribute to a global knowledge… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and ...+ Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. +… more
- SMX (Quantico, VA)
- …such as SOPs and inputs into the knowledge management system repository to the service desk for handling standard Message related incidents and service ... documentation, guidance and instruction to the Tier 1 and Tier II service desk for handling standard Messaging related incidents, work orders and service… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for...to obtain CI Poly clearance. + Exhibit excellent customer service , organizational, and time management skills. + Ability to… more
- CGI Technologies and Solutions, Inc. (Springfield, VA)
- …IT operations and reports to the SITS. Responsibilities include compiling service desk reports, managing device inventory spreadsheets, facilitating ... Suite. * Tracks various communications channels. * Proficient in Manage Engine service desk application. Hourly Rate: $35.64/hour CGI is required by law in some… more