• Customer Support Analyst

    SAIC (Quantico, VA)
    …cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides ... environment (ie, One IT). **Job Description** + Supports customer service requests and IT service delivery within...+ Supports customer service requests and IT service delivery within the IT environment and for mission… more
    SAIC (08/07/25)
    - Related Jobs

  • Principal Military Trainer-Operational Environment…

    Serco (Suffolk, VA)
    …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... plan military exercises in collaboration with training audience representatives, Desk Officers, and other event planners. + Deliver exercise...of experience on a 3-star or 4-star Joint or Service Headquarters staff or civilian equivalent. + To be… more
    Serco (09/05/25)
    - Related Jobs

  • Remedy Queue Manager

    Chenega Corporation (Fort Belvoir, VA)
    …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and ...+ Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. +… more
    Chenega Corporation (09/01/25)
    - Related Jobs

  • Junior Helpdesk Specialist

    Chenega Corporation (Springfield, VA)
    … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests received. +… more
    Chenega Corporation (09/30/25)
    - Related Jobs

  • Digital Workplace Solutions Architect

    NTT America, Inc. (Herndon, VA)
    …teams * Design the following solutions during the sales cycle: * Design comprehensive service desk architectures that align with ITIL best practices * Develop ... with deep expertise in one or more of the following: + Modern Service Desk + Conversational AI + ServiceNow + Workplace Automation + Modern Field Services… more
    NTT America, Inc. (09/26/25)
    - Related Jobs

  • Management Analyst III - Jcsu (Top Secret…

    CGI Technologies and Solutions, Inc. (Springfield, VA)
    …IT operations and reports to the SITS. Responsibilities include compiling service desk reports, managing device inventory spreadsheets, facilitating ... Suite. * Tracks various communications channels. * Proficient in Manage Engine service desk application. Hourly Rate: $35.64/hour CGI is required by law in some… more
    CGI Technologies and Solutions, Inc. (09/12/25)
    - Related Jobs

  • Unified Communications Engineer

    Leidos (Arlington, VA)
    …in MS PowerPoint format. + Provide UCC Tier 3 support in coordination with the Service Desk (and using the government furnished Service Management System and ... Experience with Cisco Telepresence products including Suite, + Working knowledge of Service desk tiered system. **Desired Qualifications:** + CCNP Collaboration… more
    Leidos (08/13/25)
    - Related Jobs

  • IT Program Manager

    KeenLogic (Quantico, VA)
    …deliverables, dependencies, and resources. Supported by functional leads across Enterprise Service Desk (ESD), Assets/Configuration, Reporting, and Transition to ... Clearance. + 10+ years leading federal IT programs with multi-tower scope ( Service Desk , Network/Engineering, Cyber) and stringent SLA/QASP performance. +… more
    KeenLogic (09/26/25)
    - Related Jobs

  • Senior IT Support Specialist

    CoStar Realty Information, Inc. (Richmond, VA)
    …and software. + Update and create documentation to be used across the Service Desk organization + Provide videoconference administration and support. + Any ... to prior employers + 5+ years of experience in corporate IT or Service Desk role + Experience implementing TCP/IP at the workstation level + Experience… more
    CoStar Realty Information, Inc. (09/23/25)
    - Related Jobs

  • IT Desktop Support

    Leader Communications Inc. (Portsmouth, VA)
    …but is not limited to the following: + Providing desktop support and service desk operations, including troubleshooting hardware and software issues across ... + Exhibiting strong written and verbal communication, effective customer service , and problem-solving skills in high-pressure environments. + Participating in… more
    Leader Communications Inc. (09/23/25)
    - Related Jobs