- NTT America, Inc. (Herndon, VA)
- …teams * Design the following solutions during the sales cycle: * Design comprehensive service desk architectures that align with ITIL best practices * Develop ... with deep expertise in one or more of the following: + Modern Service Desk + Conversational AI + ServiceNow + Workplace Automation + Modern Field Services… more
- Tyto Athene (Fort Belvoir, VA)
- …work as part of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel on site. Applicant must be ... & SSO + Provide Tier III support and work with Desktop Support/Help Desk personnel, both internal and external (vendors), to provide resolutions for users on… more
- NTT DATA North America (Alexandria, VA)
- …of experience working with government employees to define performance measures for a help desk / service desk + 10 years of experience providing exceptional ... customer service in a federal environment + 3 years of managerial/leadership experience. + **Must be a US citizen with a current Public Trust clearance.** + **Must… more
- CAI (Richmond, VA)
- …program documentation. + Use knowledge and judgment to diagnose issues reported to the Service Desk and resolve them efficiently. + Isolate problem trends and ... creating comprehensive documentation + Knowledge of ITIL practices for managing service desk issues + Ability to manage customer relationships and handle… more
- V2X (Springfield, VA)
- …as well as be capable of supporting internally escalated tickets from the IT Enterprise Service Desk team. + The IT Enterprise Desktop team supports a wide array ... and approaches. Familiarity with supporting internally escalated tickets from a Service Desk team. + Familiarity with remediating IA and INFOSEC findings as… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …CI Polygraph or eligibility to obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability to thrive in a fast-paced environment + ... Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will tackle...Exceptional customer service skills with the ability to multitask + Excellent… more
- Serco (Suffolk, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... events, collaborating with training audience representatives, JS Combatant Command (CCMD) Desk Officers, and other event planners. + Develops support concepts,… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual ... or software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met and customer satisfaction is maintained… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …EDI RIB Services and Release Management Automation Support SharePoint Identity Management Service Desk Applications Asset Management etc. Responsible for the ... Applications and/or Services (Hardware & Software). - Prioritize and respond to Service Desk requests within the parameters set forth by NEXCOM SLAs. - Monitors… more
- Serco (Suffolk, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... plan exercise scenarios in collaboration with training audience representatives, Desk Officers, and event planners + Deliver scenario products...least 3 years of experience in the joint or service planning process + An active DoD TS/SCI security… more