- Ferguson Enterprises, LLC. (Newport News, VA)
- …Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, ... We are seeking a proactive and tech-savvy Associate System Administrator to join our IT team. This role focuses...systems and asset tracking tools. + Experience within help desk environments. + Strong understanding of Windows and macOS… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …systems. + Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. + Provide IT Service ... inspections of hardware and document/report all findings. + Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within… more
- Fresenius Medical Center (Blacksburg, VA)
- …AND SCOPE:** Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all ... hiring, firing and disciplinary actions. Recommend disciplinary action to Facility Administrator and initiate as appropriate. + Ensure compliance with all company… more
- NANA Regional Corporation (Fredericksburg, VA)
- …In this role, you will be a part of an overall Electronic Surveillance Service Delivery and Service Level Agreement (SLA) Management process for the FBI ... and experience demonstrating an understanding of law enforcement and IT service management, incident management, and problem resolutions process, or equivalent. To… more
- ManTech (Herndon, VA)
- …of experience. + Minimum 2 years of experience providing technical support in a help desk , service desk , or incident management role. + Proven ability to ... Follow ITIL processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs. + Analyze, troubleshoot, and implement fixes… more
- NANA Regional Corporation (Fredericksburg, VA)
- …Surveillance System Analyst to join our team supporting the Electronic Surveillance Service Delivery and Service Level Agreement (SLA) Management processes for ... Provide timely and expert incident management services in strict adherence to the Service Agreement Level (SLA) metrics and Key Performance Indicators set forth by… more
- TekSynap (VA)
- …analysis of user requirements and IT processes to enhance efficiency and service delivery. + Researches, identifies, and reports trends and patterns of recurring ... solutions. + Prepares business cases and implementation plans for IT service improvements. + Ensures rigorous application of information security and cybersecurity… more
- V2X (Virginia Beach, VA)
- …Weapons School, Wing, and all Squadrons at your home base and assist the PMA-281 Help Desk with customer support. + As an intern, you will not deploy, but you will ... applications as approved by PMA-281 + Create, maintain, and manage system administrator and user accounts for all applicable NavMPS assets + Provide technical… more
- Acclaim Technical Services (Chantilly, VA)
- …restore service and/or identify problems + Special non-commercial systems administrator activities (access management/file transfer) may be required + Team does ... devices Preferred Qualifications: + Related work experience in a technical help desk position + Special non-commercial systems administrator experience (access… more
- Xerox (Richmond, VA)
- … service workflows effectively. **Preferred Qualifications:** + 2-5 years of service desk or technical support experience, or equivalent knowledge gained ... part in ensuring our clients receive responsive, professional, and solutions-focused service every time they connect with us.** **The Enterprise Helpdesk Analyst… more