• Service Desk Support Tech III

    University of Rochester (Albany, NY)
    …Resolves high-level technical problems for customers across IT areas that are received via Service Desk intake mechanisms, such as service tickets and email. ... any performance issues or concerns. Assists with reporting on agent and team metrics. May provide on-call support. Provides...network, including on-site and off-site locations. + Represents the Service Desk support areas for new services… more
    University of Rochester (11/20/25)
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  • Customer Care Advocate IA

    Excellus BlueCross BlueShield (Dewitt, NY)
    …benefits, claim payments, and enrollment in accordance with MTM, Corporate Service strategy, NCQA, and legislative requirements. The Customer Care Advocate provides ... service for customers and business partners while responding in...requirements: + Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9… more
    Excellus BlueCross BlueShield (11/18/25)
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  • Telecommunications (Voice)

    City of New York (New York, NY)
    …Internet Protocol (VoIP) systems throughout the agency, as well as serve as a service desk support agent onboarding and offboarding users. TELECOMMUNICATIONS ... voice telecommunications (telephone, radio, microwave, fiber optic and cellular service ) telecommunications technology, electronics, physics, and/or planning and analysis… more
    City of New York (11/05/25)
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