- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... and driving best practices related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central service desk for… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- ASM is looking for a Full Time Service Desk Analyst to work on the Service Desk , which is the first line of support for our customers. The ideal ... desire to "own" customer incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support, service and technical… more
- Lumen (Albany, NY)
- …connect the world and shape the future. **The Role** The Operations Technical Support 1 ( Service Desk Analyst ) is responsible for providing Tier 1 IT ... Service Desk Support in a customer focused, team oriented, support...customer focused, team oriented, support environment. Tier 1 IT Service Desk Support includes customer incidents (break/fix,… more
- Binghamton University (Binghamton, NY)
- …with experience Binghamton University Information Technology Services is looking for a Help Desk Support Analyst to join our Client Support Services team. The ... Help Desk Support Analyst will provide superior first-level...and monitor all referred calls to ensure the best service level possible is provided to the University community.… more
- SUNY Upstate Medical University (Syracuse, NY)
- …source and dispatch additional support resources as required. Document all Help Desk calls received. Maintain accuracy of call database. Follow-up with users and/or ... Qualifications: Associates degree and two (2) years computer and/or customer service experience or equivalent combination of education and experience, plus strong… more
- City of New York (New York, NY)
- …more areas of services and are accountable for the success of an assigned unit. The Service Desk Unit is part of a central services and support group within the ... practices related to sustainable knowledge acquisition and skills. The Service Desk operates as a central ...3-5 years of experience as IT support specialist, system analyst , technical admin or an analyst in… more
- City of New York (New York, NY)
- …This position is a key figure to ensure that the Production Control and IT Service Desk runs smoothly and effectively. Required Experience: - Minimum 5+ years of ... the IT Service Management (ITSM) Manager, the Service Management and Production Control Analyst will...hands-on experience with service desk support with application … more
- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Civil Service , Department of Title Business System Analyst Trainee 1/2 or Business System Analyst 1 Occupational Category Other ... Civil Service employees with one year of permanent, contingent permanent, or 55 B/C service as a/an Business System Analyst 1, if less than one year, you… more
- TD Bank (New York, NY)
- …office and other groups globally to mitigate risk and deliver world class service to our global client base. They provide operational support and control functions ... contact. The Fixed Operations team strives to create efficiency, improve client service levels and reduce operational risk. If you are industrious, collaborative,… more
- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency State Comptroller, Office of the Title Business Systems Analyst 1, SG-18, Business Systems Analyst TR 2, SG-16, Business Systems Analyst ... IT projects ensuring stakeholder needs are understood.* Serve as recording analyst at requirement workshops.* Prepare written documentation to support the… more