- Robert Half Technology (Richmond, VA)
- …to reflect new knowledge and procedures. + Review and implement new processes; ensure Service Desk staff are trained accordingly. + Strive to meet key ... for desktop systems and applications. + Monitor and act on dispatched Service Desk tickets. + Escalate unresolved issues to the Supervisor per established… more
- US Marine Corps (Quantico, VA)
- …for 1st level call resolution, escalation and logging of all inbound help desk requests received by telephone, email and via the trouble ticket system and ... provide 1st level network administration duties. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively… more
- General Dynamics Information Technology (Chantilly, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT ... operate. At GDIT, people are our differentiator. As a Service Desk Technician you will help ensure...* Preferred Certifications: + CompTia Security+ HDI Customer Help Desk Analyst + Microsoft Office Specialist *… more
- Koniag Government Services (Arlington, VA)
- …systems, and the IT infrastructure to serve + as customer technical analyst with responsibility for resolving the most complex customer problems. + Knowledge ... + Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness. + Specialized knowledge of Microsoft software products, skill… more
- DMS International (Virginia Beach, VA)
- US Navy Functional Analyst (Information Management) Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver ... Responsiveness to our customer's mission DMS is currently seeking an Functional Analyst (Information Management). The Functional Analyst will provide IT… more
- NANA Regional Corporation (Fredericksburg, VA)
- Synteras an AKIMA Company is looking for an Electronic Surveillance System Analyst to join our team supporting the Federal Bureau of Investigation. In this role, you ... will be a part of an overall Electronic Surveillance Service Delivery and Service Level Agreement (SLA)...the use of a specialized software. The Associate Systems Analyst may alternatively train end-users to perform the resolution… more
- Serco (Suffolk, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... Description** Serco North America is seeking a **Lead Chief Analyst Trainer** (Lead Chief AT) in support of our...duty) training events. + Joint Forces Staff College or Service equivalent graduate. + Experience as an Observer Trainer… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …CI Polygraph or eligibility to obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability to thrive in a fast-paced environment + ... to work in support of a federal help desk operations environment. The Customer Support Analyst ...Exceptional customer service skills with the ability to multitask + Excellent… more
- Epsilon, Inc (Manassas, VA)
- **Information Assurance Analyst I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing ... partners and foreign military sales (FMS) clients, providing top-tier desk -side support, and offering adaptable enterprise infrastructure solutions. Our services,… more
- SAIC (Quantico, VA)
- …cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides ... Combatant Commands Business Group of SAIC is seeking a **Customer Support Analyst (Quantico, VA)** to support a transformational infrastructure program for DCSA.… more