- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician with the ability to work in a challenging, consultative, and ... customers when they call or walk into the customer service center, remotely, or at the customer's location. The...written and oral communication skills Desired Skills: + ITIL Service Management + Policy Analysis + Workstation Patching/Testing +… more
- CACI International (Annapolis Junction, MD)
- …tool. + Adhere to current AEA Standard Operating Procedures (SOPs) and Outreach Service Level Agreements (SLAs). + Address complex user inquiries and provide initial ... and supervise lower-level employees. + Offer guidance to technical help desk technicians on complicated inquiries. + Communicate with Government representatives… more