- CACI International (Forest Heights, MD)
- Service Desk Analyst Job...Monday through Friday Education & Experience: * BA/BS and 2 years of relevant experience _Desired:_ * ITIL v4 ... Required: None Type of Travel: None * * * **The Opportunity:** CACI is seeking a Service Desk Analyst to support an existing IT Service Desk team.… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …role is only 50% (half-time for a full-year, or 940 hours). The Help Desk Analyst provides Tier-1 support for electronic submission and data standards systems, ... records to support operational and strategic goals. The Help Desk Analyst works closely with senior analysts...years of technical expertise providing Tier 1 and Tier 2 help desk support, including identifying, documenting,… more
- GovCIO (Annapolis, MD)
- **Overview** GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will ... be full-time and fully remote. **Responsibilities** The Help Desk Analyst performs daily activities that are...from gathered and logged metrics for content requests, Customer Service support, and/or web analytics. + Manage and track… more
- TEKsystems (Baltimore, MD)
- …Mobile devices 5. IP Phones 6. Document formatting *In office work required* Skills service desk , customer service , troubleshooting, legal support Top Skills ... most common calls are listed below: 1. Microsoft Outlook 2 . Microsoft Word 3. Desksite (a DMS, Document Management...Details service desk ,customer service ,troubleshooting, enterprise help desk … more
- IBM (Frederick, MD)
- …location. We are seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end users experiencing technical ... resolution or escalation. * Escalate unresolved issues to Tier 2 or Tier 3 support teams as needed. *...professional expertise** * 1+ year of experience in customer service or help desk role. * Basic… more
- Marriott (Bethesda, MD)
- …(call or email) to resolution for the supported Marriott business applications in the Service Desk portfolio. * Acts as subject matter expert for Application ... **Position Type** Management This is a temporary position. JOB SUMMARY The Senior Analyst acts as a support subject matter expert resolving issues reported by… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …+ Introduction to SIGINT fundamentals and terminology + Overview of 24/7 help desk operations structure Week 2 : System Architecture + Basic SIGINT system ... Objective The Skillbridge intern will train as a SIGINT Analyst (Operations Support Team) within the HII Mission Technologies,...dependent on Program of Instruction. + Transitioning US military service member with 2 years of relevant… more
- Precise Systems, Inc. (Lexington Park, MD)
- …the warfighters and aligning our expertise to deliver the highest quality of service . Powered by our highly skilled workforces, we provide expert consultation on ... ability to manage the customer's needs, no matter how complex - offering exceptional service and the Precise solution. We are currently seeking a Computer Systems … more
- CACI International (Annapolis Junction, MD)
- Client Requirements Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... **The Opportunity:** Join our team as a Client Requirements Analyst where you will play a crucial role in...Follow and uphold current Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs). + Respond to complicated user… more
- GAP Solutions Inc (Bethesda, MD)
- …such as: preparing purchase orders; coordinating facility access requests; submitting service desk tickets; updating distribution lists; timekeeping, etc. + ... the direct supervision of the Associate Scientific Director, the Program Analyst is responsible for providing comprehensive administrative support to the Scientific… more