- CAI (Annapolis, MD)
- …We are looking for a bilingual customer service -oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English ... Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Bilingual (Portuguese/English) Service Desk Analyst , you will be responsible for… more
- CACI International (Forest Heights, MD)
- …to support an existing IT Service Desk team. As a Service Desk Analyst , you will provide mid- level support to a team that receives and resolves ... Service Desk Analyst -... Service Desk Analyst - Mid Job Category:... Desk Manager will work to ensure all Service Level Agreements are met. **Responsibilities:** *… more
- CACI International (Forest Heights, MD)
- … to support an existing IT Service Desk team. As a Service Desk Analyst , you will provide mid- level support to a team that receives and resolves ... Service Desk Analyst Job... Service Desk Analyst Job Category: Information Technology... Desk Manager will work to ensure all Service Level Agreements are met. **Responsibilities:** *… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …role is only 50% (half-time for a full-year, or 940 hours). The Help Desk Analyst provides Tier-1 support for electronic submission and data standards systems, ... records to support operational and strategic goals. The Help Desk Analyst works closely with senior analysts...related systems + Demonstrated ability to meet or exceed service level agreements (SLAs) and deliver high-quality… more
- TEKsystems (Halethorpe, MD)
- Description The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is ... service , call center operations, phone support Additional Skills & Qualifications Service Desk experience Experience Level Expert Level Pay and… more
- BigBear.ai (Columbia, MD)
- Overview BigBear.ai is seeking a Service Desk Analyst to resolve technical issues and provide prompt solutions to ensure smooth operations and customer ... that issues are properly documented, categorized, prioritized and resolved within defined Service Level Agreements (SLAs) Technical Knowledge Maintain a strong… more
- IBM (Frederick, MD)
- …and responsibilities** IBM is seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first- level support for end users ... technical and professional expertise** * 1+ year of experience in customer service or help desk role * Basic understanding of Windows OS, Microsoft Office Suite,… more
- Marriott (Bethesda, MD)
- …(call or email) to resolution for the supported Marriott business applications in the Service Desk portfolio. * Acts as subject matter expert for Application ... This is a temporary position. JOB SUMMARY The Senior Analyst acts as a support subject matter expert resolving...Determines, categorizes, and assigns priorities for incidents to meet service level objectives and ensure customer needs… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …Anticipated Salary Range: $0.00 - $0.00 Security Clearance: TS/SCI with Poly Level of Experience: Intern HI This opportunity resides with All-Domain Operations ... 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is… more
- CACI International (Annapolis Junction, MD)
- …tracking tool. + Follow and uphold current Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs). + Respond to complicated user questions and ... Client Requirements Analyst Job Category: Information Technology Time Type: Full...third-party systems. + Respond to system issues and perform first- level corrective maintenance. + Enter and maintain issues via… more