- CACI International (Annapolis Junction, MD)
- …maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs) * Responds to complicated user questions ... Business Systems Analyst Job Category: Information Technology Time Type: Full...The Opportunity: Respond to system issues and perform first level corrective maintenance * Enter issues via a problem… more
- GAP Solutions Inc (Bethesda, MD)
- …such as: preparing purchase orders; coordinating facility access requests; submitting service desk tickets; updating distribution lists; timekeeping, etc. + ... the direct supervision of the Associate Scientific Director, the Program Analyst is responsible for providing comprehensive administrative support to the Scientific… more
- Marriott (Bethesda, MD)
- …awareness of problems that are severe in nature or that are exceeding documented service level agreements + Records incidents and status information in ... This is a temporary position. Position Title: Application Support Analyst Functional Job Family: Information Systems & Technology Reports...Service Now tool per established service level agreements; communicates resolution and/or next… more
- Evolent (Annapolis, MD)
- …solver + Basic knowledge of web development + Familiarity with JIRA Service Desk ticketing system/Confluence experience, Microsoft Azure - Application Insights ... health care system and ensure people get the same level of care and compassion we would want for...Be Doing:** Evolent is seeking a dedicated Application Support Analyst to join our team. In this role, you… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …for a committed IT professional to become part of our team as an IT Analyst III supporting the Army Test and Evaluation Command (ATEC) at the Aberdeen Proving Ground ... maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless...DOD Secret security clearance. + Active DoD 8570 IAT Level I or IAT Level II certification.… more
- Marriott (Bethesda, MD)
- …awareness of problems that are severe in nature or that are exceeding documented service level agreements + Records incidents and status information in ... routine tasks. Requires shift work flexibility as the Help Desk operates 24x7x365. **CANDIDATE PROFILE** Education and Experience Required:...Service Now tool per established service level agreements; communicates resolution and/or next… more
- Marriott (Bethesda, MD)
- …awareness of problems that are severe in nature or that are exceeding documented service level agreements + Provides level 1 and additional problem ... Escalates issues, as needed, to appropriate Marriott business units and Service Providers and documents all requests using established procedures. Works under… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication Technician, and ... System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication Technician, and… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- ASM is looking for a Full Time Service Desk Analyst to work on the Service Desk , which is the first line of support for our customers. The ideal ... customer incidents and requests to resolution. The Full Time Service Desk Analyst provides customer...+ Ensure tickets are responded to and resolved within Service Level Agreements for each customer +… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …manual workload in help desk operations. + Monitor performance against service level agreements (SLAs), generate operational metrics, and report on help ... remain effective and secure. Job Summary: The Senior Functional Analyst will serve as the primary leader overseeing all...track record of meeting or exceeding service level agreements (SLAs) for help desk or… more