- CAI (Albany, NY)
- …We are looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst ** to provide Level 1 technical support to both **English** ... Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst , you will...and diagnose technical issues and problems + Provide first level support including but not limited to: resetting passwords,… more
- TEKsystems (New York, NY)
- …in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk . This individual will serve as ... In speaking with the hiring manager, the Help Desk Support Analyst will manage level 1 service requests from report to resolution: * Receive, prioritize,… more
- City of New York (New York, NY)
- …financial plan process, and technical support to the OMB user community. JOB DESCRIPTION: The Service Desk Analyst will serve as the front-line IT support ... Description TASK FORCE: Information Systems UNIT: Service Desk Operations JOB TITLE: One (1) Assistant Analyst...problem solver providing a high- level of customer service to OMB staff. The analyst will… more
- Binghamton University (Binghamton, NY)
- … to join our Client Support Services team. The Help Desk Support Analyst will provide superior first- level IT customer support to the Binghamton University ... all in a higher education campus environment. The Help Desk Support Analyst will record all actions...and monitor all referred calls to ensure the best service level possible is provided to the… more
- TEKsystems (New York, NY)
- Description Our client, an international law firm in midtown Manhattan, is looking for a Service Desk Analyst on a long term contracting basis. This person ... - Friday, 11 am - 7 pm. Skills Help desk , Service desk , Customer ...must have excellent communication skills and have excellent customer service skills. Experience Level Expert Level… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... and driving best practices related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central service desk… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the ... of specialty to ensure resolution occurs within the customer Service Level Agreement by documenting all troubleshooting...technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.… more
- SUNY Upstate Medical University (Syracuse, NY)
- …This is a fast paced environment requiring advanced troubleshooting skill for first level phone support including but not limited to PC support, networking, hospital ... source and dispatch additional support resources as required. Document all Help Desk calls received. Maintain accuracy of call database. Follow-up with users and/or… more
- Robert Half Technology (New York, NY)
- …and disabling expired accounts in accordance with HR Requirements. 16. Ensuring that a high level of customer service and support is provided to all internal and ... external customers. 17. Prepare documents and maintain IT inventory and asset log for IT Hardware and software. 18. Perform basic administrative support duties as required to meet specific operational Objectives. 19. Perform miscellaneous job-related duties as… more
- New York eHealth Collaborative (New York, NY)
- Operations Center Analyst Job Details Job Location NYC Office -...as much as possible. This position reports to the Service Desk Manager and is operated out ... Information Technology Description New York eHealth Collaborative: Operations Center Analyst New York eHealth Collaborative (NYeC) is a not-for-profit...and Jira. + 2+ years' experience working in a Service Desk /Help Desk environment with… more