- Northrop Grumman (TX)
- …they're making history. **Northrop Grumman is looking for an Enterprise-Wide Applications Analyst for the Timekeeping & Labor (TK&L) 1ERP team.** **This position is ... jobs + Lead process improvement activities to deliver the highest quality of service to sector customers and Timekeeping. + Provide leadership and support of the… more
- Cardinal Health (Lewisville, TX)
- …and operating systems; determine the source of problems and classify their level , priority and nature. + Configure, deploy, maintain, troubleshoot, inventory and ... hardware and software. + Address user tickets within documented service levels + Diagnose and troubleshoot technical issues, including account… more
- ERCOT (Taylor, TX)
- …agenda and note documentation and distribution. + Supports ITIL, alignment of Service Desk , Change Management, Incident Management, and Problem Management ... procedures providing consistency and repeatability in the final solution for service delivery. Ensures compliance with related internal Corporate Standards, Policies… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- ASM is looking for a Full Time Service Desk Analyst to work on the Service Desk , which is the first line of support for our customers. The ideal ... customer incidents and requests to resolution. The Full Time Service Desk Analyst provides customer...+ Ensure tickets are responded to and resolved within Service Level Agreements for each customer +… more
- ManpowerGroup (Baytown, TX)
- …Office/Visio. Strong oral and written communication skills. Knowledge of ITIL and service desk environments preferred. Physical capability to transport equipment ... **Job Title: Onsite Infrastructure Support Analyst ** **Location: Baytown, TX (Onsite)** **Duration: 6+ Months**...**Pay: $48/hr. on W2** Customer Solutions delivers best-in-class customer service and IT solutions that empower our business partners… more
- Lumen (Austin, TX)
- …connect the world and shape the future. **The Role** The Operations Technical Support 1 ( Service Desk Analyst ) is responsible for providing Tier 1 IT ... Service Desk Support in a customer focused, team oriented, support...or escalate customer incidents per established guidelines, processes, and service level agreements. ie Provide quality solutions… more
- SAIC (Austin, TX)
- …delivery transaction + Follows procedures to ensure effective support coordination between IT Service Desk (Tier 1), Tier 2, and Tier 3 resources ... and documents interactions and feedback + Ensure a high level of customer satisfaction throughout the service ...**Desired Experience:** + Microsoft Intune Endpoint Management Services + Help/ Service Desk experience and ITIL v3/v4 (or… more
- TEKsystems (Coppell, TX)
- …DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. Description: The Service Desk Analyst has a very wide array of tasks all surrounding ... quick password reset that require very little effort, to mid- level troubleshooting to triage and/or resolve issues. Experience: 1-2...center experience 1-2 years of experience working with "help desk ticketing tools" ie Service Now Experience… more
- NRG Energy, Inc. (Houston, TX)
- …career development, goals and future! **SUMMARY** Sr. SAP Technical Analyst with strong functional knowledge, responsible for developing, designing, maintaining, ... **Specifically** : Proficiency in SAP CRM Customer Interaction Center, Sales, and Service processes. Knowledge of SAP ISU, customer service , account maintenance,… more
- Atrium Hospitality (Houston, TX)
- …Coordinator Full time **Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence** **What's in it for you?** The **Atrium SPIRIT** is a ... & Impact** - Make a difference through Atrium's community service and volunteer programs. Starting Pay: $17.50 **Are you...received by the hotel to the Hotel's assigned Lead Analyst for distribution per our internal protocols. + Assist… more