- CACI International (Forest Heights, MD)
- Service Desk Analyst -...been escalated by the junior level analysts * Leverage remote control technology (such as BOMGAR) while troubleshooting desktop ... * * * **The Opportunity:** CACI is seeking a Service Desk Analyst - Mid...including Unlocking accounts/PW Resets, OU's and Group Policy. * Remote Support including Remote tools, VPN's and… more
- CACI International (Forest Heights, MD)
- Service Desk Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... * * * **The Opportunity:** CACI is seeking a Service Desk Analyst to support...been escalated by the junior level analysts * Leverage remote control technology (such as BOMGAR) while troubleshooting desktop… more
- CAI (Annapolis, MD)
- …Full time **Worksite Flexibility** Remote **Job Summary** As a Bilingual (Portuguese/English) Service Desk Analyst , you will be responsible for receiving ... looking for a bilingual customer service -oriented Bilingual Service Desk Analyst to provide...email, or chat. This position will be **full-time** and ** remote ** . **What You'll Do** + Provide General IT… more
- TEKsystems (Halethorpe, MD)
- Description The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is ... triage and/or resolve issues. Shift Openings: Sunday - Friday ( Remote ) 1) 4pm-1am 2) 8pm-5am Monday - Friday (...call center operations, phone support Additional Skills & Qualifications Service Desk experience Experience Level Expert Level… more
- TEKsystems (Halethorpe, MD)
- …seeking a detail-oriented and customer-focused professional to join our team in a help desk support role. The ideal candidate will manage and resolve an average of ... Handle incoming support calls in a single point-of-contact help desk environment. + Collaborate with team members to share...is a plus. Shifts: Sunday - Friday - 8pm-5am ( Remote ) Monday - Friday - 8a-5pm Monday - Friday… more
- IBM (Frederick, MD)
- …responsibilities** IBM is seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end users experiencing ... professional expertise** * 1+ year of experience in customer service or help desk role * Basic...consulting environment. * Knowledge of Active Directory, VPNs, and remote desktop tools. IBM is committed to creating a… more
- Marriott (Bethesda, MD)
- …(call or email) to resolution for the supported Marriott business applications in the Service Desk portfolio. * Acts as subject matter expert for Application ... **Position Type** Management This is a temporary position. JOB SUMMARY The Senior Analyst acts as a support subject matter expert resolving issues reported by… more
- CAI (Annapolis, MD)
- …program documentation. + Use knowledge and judgment to diagnose issues reported to the Service Desk and resolve them efficiently. + Isolate problem trends and ... writing for creating comprehensive documentation + Knowledge of ITIL practices for managing service desk issues + Ability to manage customer relationships and… more
- ASR Group/Domino Sugar (Baltimore, MD)
- …of sugar. The company produces a full line of grocery, industrial, food service and specialty sweetener products. Across North America, ASR Group owns and operates ... Lyle(R), Lyle's(R) and Sidul(R). OVERVIEW The FP&A Sales Analytics Analyst will play two critical roles within ASR's Financial...A willingness to learn about our business, leaving your desk and spending time in a manufacturing environment +… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …for a committed IT professional to become part of our team as an IT Analyst III supporting the Army Test and Evaluation Command (ATEC) at the Aberdeen Proving Ground ... Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless Device support to… more