- Ozarks Medical Center (West Plains, MO)
- The Tier 2/3 IT Help Desk Support Analyst functions as a key team member in a customer- service driven environment and provides Tier -2 and Tier -3 ... aspect of this role is to mentor entry level tier -1 help desk personnel. This person will...application support personnel. Consequently, this role requires excellent customer service and good verbal and written communication skills and… more
- BAE Systems (St. Louis, MO)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... our customers to achieve their missions. As a **Lead Tier 2 Remote Support Analyst ** , you'll...desktops, laptops, and high-performance computing services. You'll also provide Tier 2 support for remote access and service… more
- BAE Systems (Kansas City, MO)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst ** , you'll...desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service… more
- ASM Research, An Accenture Federal Services Company (Jefferson City, MO)
- The Tier 2 Technical Support Operations Analyst will...and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team ... engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change… more
- TekSynap (MO)
- …analysis of user requirements and IT processes to enhance efficiency and service delivery. + Researches, identifies, and reports trends and patterns of recurring ... solutions. + Prepares business cases and implementation plans for IT service improvements. + Ensures rigorous application of information security and cybersecurity… more