- Robert Half Technology (Spring, TX)
- Description We are looking for a customer-focused and detail-oriented Service Desk Analyst to join our IT Support team. In this role, you will serve as the ... support tickets to ensure timely resolution and excellent customer service . + Escalate complex issues to Tier ...Requirements + 1-3 years of experience in a help desk , service desk , or technical… more
- GovCIO (El Paso, TX)
- **Overview** GovCIO is hiring a Service Desk Analyst to support customers at ARPA-H. **Responsibilities** Provide program support as a Service Desk ... USD $59,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/2852/ service - desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-TX-El Paso_ **ID**… more
- CACI International (San Antonio, TX)
- …of experience using with Cerner Millenium/MHS Genesis + Demonstrated knowledge of Service Desk support methodology + Relevant technical certifications or ... Tier 2 Cerner Application Support Analyst ...Analyst who is responsible for providing second level service and support on supported MHS Applications to meet… more
- BAE Systems (Fort Worth, TX)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst ** , you'll...desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service… more
- BAE Systems (Dallas, TX)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... our customers to achieve their missions. As a **Principal Tier 2 Remote Support Analyst ** , you'll...desktops, laptops, and high-performance computing services. You'll also provide Tier 2 support for remote access and service… more
- Robert Half Technology (San Antonio, TX)
- Description We are looking for a skilled Help Desk Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for a proactive ... and enhancing the overall user experience. Responsibilities: * Provide Tier I and Tier II technical support,...and environments. * Ability to manage and respond to service desk tickets effectively. * Knowledge of… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- The Tier 2 Technical Support Operations Analyst will...and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team ... engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change… more
- Robert Half Technology (San Antonio, TX)
- Description We are looking for a Desktop Support Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for someone with a ... with strong problem-solving skills and a customer-focused mindset. Responsibilities: * Deliver Tier I technical support to end users, resolving issues related to… more
- TEKsystems (Coppell, TX)
- …DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. Description: The Service Desk Analyst has a very wide array of tasks all surrounding ... center experience 1-2 years of experience working with "help desk ticketing tools" ie Service Now Experience...working with "help desk ticketing tools" ie Service Now Experience supporting Work from Home end-users Experience… more
- AccentCare, Inc. (Austin, TX)
- …OneDrive, and secure remote access. + Triage and resolve escalated issues from the Help Desk . + Coordinate with Tier 3 teams and field services to ensure timely ... Auto-pilot, + Networking (TCP/IP, WINS, DNS, DHCP) + ITIL Service Management through Service Now + Single...teams and end users Responsibilities: The End User Support Analyst will provide support to end users in resolving… more