- NTT America, Inc. (Ashburn, VA)
- …the 24 x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + ... and thrive. **Your day at NTT DATA** Provide customer service , troubleshooting, as well as incident escalation...hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with… more
- The MITRE Corporation (Mclean, VA)
- …of an emergency, the Shift Leader may assume the role of On-Scene Emergency Coordinator until the arrival of more senior personnel. While assigned to this position, ... of the group to ensure the highest level of service to the MITRE community. Performs duties that are...shift for cleanliness and housekeeping. + Review Shift and Incident Reports that have been completed since your last… more
- CACI International (Ashburn, VA)
- …logs, & capture user reports. + Responsible for operations support metrics and Portfolio service desk ticket queues. + Interact with Portfolio Owner, Service ... interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed systems.… more