- Excentium (Falls Church, VA)
- …Specialists will provide support for incident resolution and requests reported to the service desk . + The Specialists are responsible for the initial assessment, ... and requests; logs all incidents and requests; engages other service desk resources or appropriate service... resources to resolve incidents + Creates a positive customer support experience and builds strong relationships through deep… more
- NTT America, Inc. (Ashburn, VA)
- …where you can grow, belong and thrive. **Your day at NTT DATA** Provide customer service , troubleshooting, as well as incident escalation for all users ... 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing**...to work in a fast paced environment. + Strong customer service and interpersonal communication skills with… more
- General Dynamics Information Technology (Arlington, VA)
- …management of a technical support team. + Experience developing and providing Service Level Agreements and Help Desk deliverables. + **Required Certifications:** ... **Job Family:** Technical Support Services **Skills:** BMC Remedy Ticketing System,Help Desk Support,IT Help Desk **Certifications:** Security+, CE -… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …in Vienna VA (Tysons Corner area) with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing ... printers, and other network peripheral devices + Provide quality customer service and support for designated equipment...walk-up requests for IT support as part of a Service Desk operation + Ensure all time… more
- GovCIO (Richmond, VA)
- …as needed. + Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics. + Manage and track the ... **Overview** GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran...for professional interactions with end users and stakeholders + Customer -centric approach to resolve issues efficiently while maintaining user… more
- COOLSOFT (Richmond, VA)
- …/Desktop Support Specialist in Richmond, Virginia. * This position must provide exceptional customer service while providing the end user with desktop, laptop, ... Help Desk Analyst (Jobs in Richmond, VA) Requirement id...the criminal justice system. This position must provide exceptional customer service while providing the end user… more
- SAIC (Norfolk, VA)
- **Description** SAIC is seeking a **IT Service Desk Analyst** to support the Navy's Service Management, Integration and Transport Program (SMIT) at the ... computer to fix an issue. In other cases, the service desk analyst walks the user through...+ Outstanding analytical and problem solving skills, and excellent customer service + Excellent Interpersonal, written, and… more
- SAIC (Norfolk, VA)
- **Description** SAIC is seeking an **IT Service Desk Analyst** to support the Navy's Service Management, Integration and Transport Program (SMIT) at the ... computer to fix an issue. In other cases, the service desk analyst walks the user through...environment + Outstanding analytical, problem solving skills, and excellent customer service + Excellent Interpersonal, written, and… more
- CompuCom (Richmond, VA)
- …Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Service Desk Technician to join our team. Our Service Desk Support ... with users + Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support + Provide… more
- General Dynamics Information Technology (Quantico, VA)
- …Support Services **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+ CE - CompTIA - CompTIA **Experience:** ... **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier II** with GDIT. A career in...to ensure services/incidents are completed + Provides an outstanding customer service experience in a variety of… more