- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard Operations ... As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...degree upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, ... Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. +...however not required. **Other Job Specific Skills** + Excellent customer service skills. + Excellent communication and… more
- TekSynap (Chantilly, VA)
- …**Help Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support IT services and applications,using the ... customer 's Information Technology Service Management (ITSM) tool... service catalog and support for other IT service management functions. The Help Desk Support… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Help Desk Specialist, Journeyman TS/SCI with Poly REQUIRED** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, ... maintenance of a knowledge base for common issues. * Customer Service : Providing excellent customer ...service . * Highly Desired: Demonstrated experience working help desk issues in a classified environment, excellent oral and… more
- CACI International (Reston, VA)
- …for the systems, equipment, software, and configurations being supported (eg, ServiceNow, Service Desk +, Remedy) + Provides desktop and laptop Army Gold ... Help Desk Tier 2 Specialist, Journeyman Job Category: Information...in desktop and laptop _Desired:_ + Desired ITIL Intermediate Service Capability + Adaptable to changing circumstances and operational… more
- GovCIO (Sterling, VA)
- **Overview** GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active Secret clearance to provide Tier I phone support and ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- Robert Half Technology (Richmond, VA)
- …to reflect new knowledge and procedures. + Review and implement new processes; ensure Service Desk staff are trained accordingly. + Strive to meet key ... systems and applications. + Monitor and act on dispatched Service Desk tickets. + Escalate unresolved issues...printers, copiers, and fax machines + Excellent communication and customer service skills + Proficiency in Microsoft… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …Assists with monitoring and tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined ... and customer specific business environment. Attains an understanding of customer Service Level requirement. + Through training, attains the necessary… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …configuration management tasks and recommend improvements to ITIL processes. -Document customer help desk SOPs, support instructions for event/incident ... **Help Desk Specialist** **Category:** Business Consulting, Strategy and Digital...our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the… more
- CACI International (Reston, VA)
- …sense of urgency and confidence with the user. * Demonstrated experience with providing customer service for systems that reside in a secure environment. * ... documentation in Confluence and in ServiceNow. * Intake Help Desk tickets and prioritize them per customer ...Help Desk tickets and prioritize them per customer expectations and guidance. * Support the IT Operations… more