- Epsilon, Inc (Alexandria, VA)
- …primary technical resource and liaison for the program's Executive Support, Enterprise -Wide Support, VPN Support, LAR Support, and Knowledge Management teams; ... incident documentation is required + Address urgent requests for service and assume the duties of any team member...Certification + Experience managing a Tier 2 specialized support desk in a large environment, preferably supporting more than… more
- Tyto Athene (Reston, VA)
- …as part of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel. Applicant should be ... configuration management + Perform Azure and M365 support tasks for the enterprise , including assisting with Azure networking and cloud deployments. + Provide… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …supporting duties as directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working ... remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows...a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate… more
- ManTech (Chantilly, VA)
- …Desk Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service ... provide "hands on" troubleshooting assistance at the desktop level. + The IT Enterprise Service Desk supports a wide array of systems, applications, and… more
- CACI International (Sterling, VA)
- …centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... Service Desk Shift Lead Job Category:... Service Desk Shift Lead Job Category: Information Technology Time...is currently looking for a motivated, career and customer-oriented Service Desk Shift Lead with Agile methodology… more
- Epsilon, Inc (Alexandria, VA)
- …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major ... monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point...and our MI Team monitors and reports issues affecting enterprise services for USPTO. **An average day:** As Executive… more
- NuAxis Innovations (Washington, DC)
- …dashboarding. + Solid understanding of ITIL principles and how they apply to enterprise service desk operations. **Education & Certifications** + ... IT Operations roles. + Demonstrated experience supervising enterprise IT Help Desk or Service Desk operations. + Proven ability to manage day-to-day … more
- Leidos (Lorton, VA)
- …or ability to obtain prior to your start date. + Proven experience in Service Desk /Help Desk environments. + Proven experience working in ticketing ... way we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1,...Services (MSS) team. MSS is a shared services, internal service center group under the Digital Modernization Sector and… more
- Leidos (Lorton, VA)
- …your start date. + Project lead and management experience. + Proven experience in Service Desk /Help Desk environments including deep understanding of SD/HD ... way we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Manager...Mission Support Services (MSS) team. MSS is a shared service , internal investment group under the Digital Modernization Sector… more
- Marriott (Bethesda, MD)
- …support including infrastructure, applications, and technical services + Direct experience with enterprise service desk support technologies and automation + ... during cutover periods, ServiceNow incident operations, cross-functional collaboration with the Service Desk and MTOC teams, coordination with third-party… more
