- SAIC (Washington, DC)
- …work on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems across HHS and partner sites. ... technician will provide ongoing support to Executives and employees across the enterprise including White Glove Deskside End User Support, IT Asset Management… more
- Tyto Athene (Fort Belvoir, VA)
- …as part of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel. Applicant should be ... configuration management + Perform Azure and M365 support tasks for the enterprise , including assisting with Azure networking and cloud deployments. + Provide… more
- Serco (Washington, DC)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... share drives, SEA 04 DON Tasking, Records, and Consolidated Knowledge Enterprise Repository ( Enterprise Task Management Software Solution (ETMS2)) Alfresco… more
- NuAxis Innovations (Washington, DC)
- …work through tracking systems to ensure a timely resolution. (ie: ITSM tool- CA Service Desk , SharePoint, etc.) + Provides targeted TIER 2 Support for ... an active WMATA PC Deployment Project + Partner with Service Desk ), Network Services Team, and the...and deploying Windows 7 and Win 10 using an enterprise -class automated image-based method is preferred. (ie: SCCM/PXE, MDT,… more
- CoStar Realty Information, Inc. (Arlington, VA)
- …of Salesforce and industry-standard CPQ tools. * Proven experience navigating non-standard Enterprise Customer deals and Master Service Agreements. * Excellent ... the Role:** Matterport is looking for a Manager, Deal Desk who will manage a team of deal desk individual contributors. This role involves both leading the team… more
- Steampunk (Mclean, VA)
- …solutions, modernize infrastructure, and guide our **Customer Success and IT Support Desk ** team to deliver stellar service . **Contributions** **What You'll Do** ... **Elevate Support:** Manage, mentor, and support the IT Support Desk and Customer Success teams to ensure a frictionless...with Microsoft 365, Azure, Entra ID, Exchange Online, and Enterprise Apps + **3+ years** managing or mentoring support/help… more
- SAIC (Reston, VA)
- …and Security Operations + IT Infrastructure + Systems Engineers + Deskside Technicians + Service Desk + Training + Imaging Leads and Technicians + ServiceNow ... task areas: + Program and Task Management + Customer Experience, including Help Desk and Deskside Support + Cloud and Digital Environments + IT Infrastructure +… more
- DCCA (Annapolis Junction, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis, and resolution ... maintenance of Cisco routers and switches in support of enterprise systems for the program. Required Skills: . Provide...maintenance of IT systems . Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of problems .… more
- CACI International (Springfield, VA)
- …the use of application software products and/or infrastructure components * Engages other service desk resources or appropriate service resources to resolve ... and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations * Leverages Enterprise Management tools and analytics to… more
- Epsilon, Inc (Arlington, VA)
- …partners and foreign military sales (FMS) clients, providing top-tier desk -side support, and offering adaptable enterprise infrastructure solutions. ... to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As...environments and data centers. This role supports a large enterprise effort on a federal contract, focusing on the… more