- Leidos (Washington, DC)
- …execution. + ** Service Operations & Customer Experience:** Direct 24x7 Service Desk , NOC/SOC interface, End-User Services, Data-Center/Cloud Ops, Network, ... authority for a $300M+, IT services delivery program for a federal agency enterprise . The PM will lead a geographically dispersed workforce of staff and… more
- St. George Tanaq Corporation (Suitland, MD)
- …is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. ... and Skills** + Minimum 8 years of advanced expertise in enterprise -level network and systems administration, ensuring mission-critical systems remain secure,… more
- Fannie Mae (Reston, VA)
- …architecture diagrams for key software applications * Triage and maintain SLAs for service desk request * Collaborate across teams for building secure, robust ... YOU WILL MAKE* The Chief Security Office (CSO), is responsible for enterprise -wide risk-based security including cybersecurity and workplace safety and security, as… more
- TekSynap (Springfield, VA)
- …network infrastructure, server infrastructure, network security, telecommunications systems and service desk . Responsible for managing and setting priorities ... CCIE + Ten (10) Plus years of SENIOR LEVEL EXPERIENCE administering enterprise infrastructures in large enterprises. + Working knowledge of networking concepts,… more
- Chenega Corporation (Lorton, VA)
- …equivalent + Associate degree preferred + 2+ years' experience in a general help desk or customer service role, preferably in a maintenance environment + ... technology and take your career to the next level! Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies and the… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... + Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. +...top-quality customer service . + Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy… more
- Red Gate Group (Springfield, VA)
- The Red Gate Group, founded in 2006, is a Service -Disabled Veteran-Owned Company based in Chantilly, VA. As an SDVOSB, the Red Gate Group has established a ... Country and Client," reflects our deep commitment to national security and service excellence. As an employer of choice, we offer comprehensive benefits including… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and...route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for… more
- ManTech (Herndon, VA)
- …experience. + Minimum 2 years of experience providing technical support in a help desk , service desk , or incident management role. + CUSTOMER-specific ... team-oriented environment. + Experience with remote desktop support tools and enterprise ticketing systems (eg, ServiceNow, Remedy, Jira Service Management).… more
- St. George Tanaq Corporation (Washington, DC)
- …is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. ... The Senior Software Developer will lead design and delivery of enterprise software for HUD ADPS, providing technical leadership across architecture, development,… more