- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support ... Yes **Job Description:** **Overview:** Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT means connecting… more
- TekSynap (Andrews Air Force Base, MD)
- …8570 IAT II certification (ex. Security+) + BA/BS or combination work experience in helpdesk / service desk environment + 2-4 years relevant IT experience + ... & Qualifications** **RESPONSIBILITIES** + Provides excellent direct customer-facing customer service skills + Traiges and troubleshoots tier I and II… more
- TEKsystems (Halethorpe, MD)
- Description The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is ... service , call center operations, phone support Additional Skills & Qualifications Service Desk experience Experience Level Expert Level Pay and Benefits The… more
- Davis-Ulmer Sprinkler Co. Inc. (Beltsville, MD)
- …any CRM package), GPS, ACD, and other system processes. + Answer the customer service and help desk telephone lines with professional telephone etiquette. + ... Tier 2 Help Desk Technician Beltsville, MD 20705 Clear Connection is...CCI ACDD and effective and timely management of all service tickets. This position will follow all procedures outlines… more
- Axxum Technologies (Rockville, MD)
- Service Desk Specialist - Rockville, MD - Hybrid + Technical Support: Provide Tier II level support for Windows OS, networking, printers, connectivity issues, ... into the cloud environment. + Ticket Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate problem resolution. +… more
- Koniag Government Services (Baltimore, MD)
- …Services,** a Koniag Government Services company, is seeking a Customer Service Representative to support **TGS** and our government customer in Baltimore, ... reported incidents utilizing ServiceNow. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on a wide… more
- NCR VOYIX (Annapolis, MD)
- …Tuesday-Saturday or Sunday-Thursday PREFERRED QUALIFICATIONS: + Previous experience working on an IT Service Desk supporting 500+ customers + 5+ years of IT ... on a timely basis to adhere to the contractual SLAs + Monitor and analyze Helpdesk entries to ensure client needs are properly met + Perform daily monitoring of all… more
- Leidos (Odenton, MD)
- …group policy configuration, and a small number of Windows domain controllers. + Support Helpdesk as the Tier 3 escalation point to the helpdesk team, providing ... troubleshooting and resolution of complex IT issues. + Assist Service Delivery and Developers if needed on designing, staging...a technical escalation resource for Tier 2 or Help Desk support personnel. + Excellent written and oral communication… more